Agency Administration Officer

Worker Type: Employee

• Location: Flexible on location (Adelaide preferred)
• Type: Permanent, full time

We have the opportunity for an Agency Administration Officer to join our Elders Insurance Business. Reporting to the Agency Services Manager you will be joining a team of other Agency Administration Officers to support the onboarding, and offboarding of staff within our Agency Network along with supporting the processing of Agent Payments.

Your new role

• Maintain and monitor the Agency Payment System ensuring timely processing and accuracy of payments
• Support reconciliation of GL/Bank Accounts
• Set up and maintain Agency employee records and systems access
• Calculation and processing of Agency employee subsidies
• Support maintenance of EIUA Agency records
• Ongoing support of Agency Administration items transitioned to our Global Shared Services Centre
• Meet Agency Support Services Team customer service standards and work with team and/or GSSC to address items outside agreed SLAs
• Participate in UAT activities predominately in Oracle Financials, FindIt etc.
• Continually review operational processes to identify improvements in processing efficiencies and cost saving initiatives
• Participate in projects/initiatives aligned to the wider business plan
• Provide back up support in all facets of the Senior Administrators role

• Sound knowledge and experience in fields of financial management, payroll, basic accounting e.g. accounts receivable and payable (highly desirable);
• Experience with preparing and maintaining manuals/user guides (desirable);
• Excellent organisational and time management skills;
• Strong verbal and written communication skills;
• High attention to detail and accuracy
• Strong relationship management skills together with a positive attitude;
• Strong customer service focus with attention to SLAs and providing quality outcomes;
• Ability to identify service improvements through recommendation and facilitation of updates to user manuals and documented procedures;
• Adaptable to ever-changing environment including new work practices, systems and structures;
• Intermediate to advanced skills (Word and Excel).

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE's Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com

Application Close Date: 27/04/2024 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.