Air Operation Agent

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. Our company delivers solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within, so we think not just of this role but those of your future. More than 50 percent of our staff of over 19,000 employees have been at Expeditors for 5 years or more. This high retention rate is influenced by a unique compensation program for positions that are more than just jobs. Join Expeditors and have a chance to grow, thrive and fulfill your potential.

As an Air Operation Agent, you will be responsible for accepting bookings from internal & external customers, ensuring they have complete and compliant documentation for the import or export of goods.  You will have the autonomy to provide exceptional customer service both internally and externally while applying the company standards and processes to effectively complete import & export requirements.

KEY RESPONSIBILITIES:

• Customer Service: You will be responsible for communicating effectively with customers and to ensure a compliant and complete shipment process in a timely manner, documenting customer needs for future use. 
• Operational Excellence: You will take ownership of understanding and complying with Expeditors internal process standards, to complete timely, accurate and compliant documentations, customer billings and system updates.
• Service Provider Relationships: As an Operation Agent you will build strong partnerships with Service Providers including Airlines, Terminal operators and Trucking companies to ensure your client is serviced to a high level.

• Previous experience within the logistics field or equivalent training of 2 years
• Solid oral and written communication skills
• Tertiary Educated
• Strong problem solving, organizational, and interpersonal skills
• Proficient in Microsoft Office

• Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package                                               
• Hybrid Work: At Expeditors, we believe that coming together is a strength, however, we have a work-from-home policy.                                                          
• Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future                                                                                                                  
• Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
• Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy                                                                                                   
• Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
• Enhancement Leaders: Through utilising technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction