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SalaryWe are currently expanding our team of Service Agents in a growing serviced apartments management company. If you are reliable and customer focused with a Retail or Hospitality / Accommodation background or experience - Apply Now ! The position requires someone who is solution focused, flexible in their availability, and is a team player. Expected hours are roughly 20 per week, but may increase with leave coverage and business requirements. There may also be an opportunity for permanent full time work for the right candidate. Opportunities to travel between locations are also available for the right candidate.
This role will involve:
- Reporting to your Manager daily
- Working autonomously/with limited supervision to achieve set outcomes in the accommodation operations.
- Manage Check ins and Check outs
- Execute the settling and issuing of guest's accounts.
- Confirm bookings with guests in advance and liaise with the reservations manager where required
- Take reservation enquiries and bookings
- Manage data entry into Resly booking system
- Occasional after hours phone coverage (compensation provided, as required)
- Ensure that guest requests are completed accurately and efficiently; focusing on guest needs as a priority
- Assist with arranging and maintaining supplies such as linen, cleaning, room amenities and all other hotel supplies
- Undertake basic Maintenance, Grounds and Cleaning Duties, as required
- Ensure that all standards are maintained, customer needs are met and adhere to all policies and procedures
- Work to help develop, protect and promote the company culture and morale.
- Report to management regarding daily operations
- Conduct room inspections and audits
- All other duties as outlined by management
To be successful in this role, you will have unlimited work rights in Australia, be available to work various shifts, between the hours of 8.30am and 6pm on any day of the week and also have the after hours phone on a rotational roster.
You must possess strong communication skills and are confident in problem solving communication with various people involved in the business. Experience in serviced apartments and strata properties is advantageous.
