Ao3 Business Support Officer

AO3 Business Support Officer based in Townsville for 3 months

Your new company 
Hays is pleased to partner with a state government department, who play a vital role in supporting the wider Queensland community in development and maintenance. They are seeking an efficient and dynamic AO3 Business Support Officer to join and contribute to a great team on a full-time 3-month temporary contract, based in Garbutt, Townsville.
Your new role 
As the Business Support Officer, you will effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls and ensure responses are provided within required time frames. Providing efficient and high standards of customer service in a fast-paced environment. You will be responsible for:

Providing high quality customer service experience to customers, as well as maintaining internal and external stake-holder relationships.

Meeting and exceeding KPI's in a fast-paced environment.

Undertake general administration functions

Collating documents, reports, and records via information systems.

High Level Excel skills (intermediate to advanced) 
What you'll need to succeed 
This is a busy role In a fast-paced environment, there will be constant interruptions, so time management skills are a must. 
To be successful in this role, you will have:

Demonstrated experience working within a team to contribute to wider objectives.

General administration and MS Office (Word, Excel) skill set.

Demonstrated high-level customer service experience.

A professional and respectful manner when liaising with internal and external stakeholders.

Demonstrated experience managing diverse engagement through an engaging interpersonal style including de-escalation.

Initiative and embrace new challenges and see learning opportunities in times of change or conflicting priorities.

What you'll get in return 
If you are successful in this role, you will gain a fantastic 3 – month opportunity with the possibility of extension for a prominent and active Queensland State government department. You will undertake a full-time temporary position, Monday – Friday for an ASAP start, receiving an attractive AO3 pay rate + Super.
What you need to do now 
Grace Dunn is recruiting for this vacancy. For a confidential discussion about this role, or to receive a copy of the position description, please contact Grace Dunn on 07 4049 2*** or **********@hays.com.au
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.#2869476