Full-time Temporary Business Support Officer based in Rockhampton
Your new companyHays is pleased to partner with a well-regarded state government body, who play an integral part in supporting and advising the wider Queensland community on development and maintenance. They are seeking a professional and experienced customer-focused administrator to support a great team on a full-time temporary contract, based in Rockhampton QLD.
Your new roleAs the Business Support Officer in a busy customer-centric environment, you will be a confident individual who thrives on taking initiative to drive customer satisfaction. Your focus will be on connecting, engaging, and managing correspondence, to meet and exceed team objectives.
You will be responsible for:
Providing high quality and consistent customer service experience, in a fast-paced environment, working towards KPI’s.Demonstrate professionalism, be an active participant to the team culture, and where necessary, handle enquiries to senior staff in their absence.Effectively monitor and manage incoming and outgoing enquiries via telephone, within specified timeframes.Ensure timely delivery and customer satisfaction, through internal and external stakeholder relationships. Ensuring high standards are being met regarding record keeping, compiling of documents and relaying of relevant information. What you’ll need to succeedTo be successful in this role, you will have:
Experience contributing to organisational objectives, independently and as a team.Strong customer service experience, with a professional and respectful approach.Strong Microsoft Office skill set, with an ability to undertake industry-specific software.Strong written and verbal communication skill set, with a focus on active listening. Desire to strengthen your learning and relevant knowledge to tasks, and actively make informed decisions. What you’ll get in return If you are successful in this role, you will gain a fantastic opportunity until the 26th of July 2024 with the possibility of extension for a prominent and active Queensland State government body. You will undertake a full-time temporary position, Monday – Friday for an ASAP start, receiving an attractive AO3 pay rate + Super.
What you need to do now Chloe Ottaviano is recruiting for this vacancy. For a confidential discussion about this role, or to receive a copy of the position description, please contact Chloe Ottaviano on 07 4417 1*** or ***************@hays.com.au
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.
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