Application Production Analyst (Ftc To March 2025)

Description of the Department:
To provide quality, cost-effective, robust IT services / solutions to allow the various BNPP business units to achieve their respective corporate goals and objectives
Summary of the Role:
Part of the BNP Paribas (BNPP) IT – Application Production Support – Operations Function, responsible for:

• 2nd/3rd level support for general IT incidents & requests
• Problem Management
• Service Continuity
• Obsolescence Management
• Vulnerability Management
• Performance & Capacity Management
• IT Operations Reporting

Liaises with
Internal:

• BNPP IT Application Support, Business Support & Client Support teams
• BNPP IT Application Production Support (Chennai/Montreal)
• BNPP IT Platforms
• BNPP business units
• BNPP Sydney Territory IT on IT Helpdesk support
• BNPP Sydney/Singapore Territory IT on incident related follow-up
• BNPP Central Application Production Support
• BNPP Global IT (London, Paris, Lux, Chennai)

External:

• BNP Paribas Securities Services Clients
• ITPS (global IT infrastructure)

Key Responsibilities:
Problem Management:

• Initial root cause analysis of problems to determine potential fixes
• Co-ordination with preventative measure owners to ensure closure within expected timeframes
• Execution of problem fixes that do not require application development

Production Support

• Appropriate escalation of incidents to resolver groups, based on procedures for production incidents and for BCP events
• Investigation, analysis and resolution of application issues including underlying infrastructure
• Defining, documenting and improving processes and procedures
• Assist in keeping DR environment in working order through participation in regular health checks, maintenance activities and tests
• Maintain inhouse alerting systems to ensure production monitoring captures all system exceptions

Release Management

• Complete packaged releases into production environment as provided by IT development team
• Liaise with the business & other IT teams to ensure that system changes and enhancements are done so using Change Management best practice

General Production Support

• Including

- Obsolescence Management
- Vulnerability Management * Performance & Capacity Management

• Responsibilities can vary, however having an excellent understanding of how these functions are managed in a production environment is strongly desired
• Provide assistance to IT Operations Support Manager for IT production related tasks

Qualifications
Qualifications & Experience required for the role:
Required:

• Excellent understanding of ITIL V3 or V4 principles – Accreditation essential
• Strong analytical skills
• Ability to think “outside of the box”
• Very strong communication skills
• Good understanding of risk control
• Ability to multitask
• Team Player
• Proactive
• Ability to work under pressure
• Ability to manage own workload
• Attention to Detail
• Excellent phone manner
• Ability to relate to clients (internal and External)
• Understanding of Service Level Agreements
• Good Time Management Skills
• Flexible attitude
• Experience in Customer facing roles
• 5 years IT experience
• A strong understanding of Service Level Agreements and the subsequent monitoring of performance against the benchmarks

Desirable:

• Strong appreciation of production responsibilities within an international financial institution
• Knowledge of custodian and/or funds management administration
• Degree qualification in IT
• Any experience in Hiport, PControl, or Client Reporting Applications

Technical Skills required for the role:

• ITIL V3 or V4
• SQL, VBA, or Excel development experience
• Microsoft products, specifically SCOM & Biztalk

Core Competencies required for the role:

• Attention to detail - Ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.
• Communication - Oral: Expressing ideas effectively in individual and group situations. Adjusting communication style to match the needs of the audience. Written: Expressing ideas clearly in all written documents. Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.
• Quantitative analysis - Understands and evaluates numerical data, tables, charts or graphs. Performs calculations, makes comparisons and combines quantitative information.
• Technical/professional knowledge - Demonstrates a satisfactory level of technical and professional skills/knowledge in job related areas. Keeps abreast of current developments and trends in area of expertise
• Technical/professional proficiency - Demonstrates a satisfactory level of performance in specific technical / professional areas
• Accountability - Committed to achieving the organisation’s objectives. Demonstrates perseverance and is accountable for own actions.
• Change management - Displays flexibility to change and is open to new ideas. Encourages others to be open to innovation. Values feedback and gives people scope and confidence to generate ideas.
• Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market
• Collaborative approach - Supports and shows respect for others. Puts people first, and works effectively with individuals, teams and clients.
• Commercial Focus - Demonstrates awareness of the wider business market and the need to drive actions that lead to profitability. Understands how their contribution to business objectives can impact on profitability.
• Commitment - Committed to our customers, shareholders and employees. Demonstrates enthusiasm towards the organization and motivation to add value and be part of the organization.
• Creativity - Seeks to improve the organisation by taking new initiatives, sharing ideas and offering creative proposals
• Excellence - Results driven, committed to achieve consistently high standards in people, products and service that will make us the provider of choice for clients, and deliver returns for shareholders
• Financial decision making - Undertakes actions requiring the analysis of financial information. Develops alternative courses of action that are based on logical assumptions and factual information, and that take resources into consideration.
• Impact & influence - Creates a positive and professional impact on others. Uses effective strategies to win others over. Exhibits persuasive representation of team and business objectives.
• Individual Leadership - Uses an appropriate interpersonal style to inspire and guide colleagues towards goal achievement. Adjusts behaviour to accommodate tasks, situations and individuals.
• Innovation - Proactively looks for opportunities for continuous improvement and thinks creatively
• Negotiation – Uses professional, commercially focused negotiation strategies that gain all parties' support and acceptance and lead to a positive outcome for the organisation.
• Operational decision making - Relates and compares data on operational (i.e. day to day) effectiveness from different sources. Establishes goals and requirements that reflect organisational objectives and values.
• Planning & Execution - Establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards.
• Resilience - Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.
• Responsiveness - Adapts when facing new or unforeseen situations. Delivers on time the required service.
• Risk awareness - Adheres to the organisation’s processes and procedures. Demonstrates a good understanding of compliance issues and implements work practices that minimise operational and reputational risk
• Strategic decision making - Identifies and understands issues, problems and opportunities. Takes action that is consistent with the strategic direction of the organization. Recognises the short- and long-term consequences of decisions on the organisation’s strategic direction.
• Team Orientation - Works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners

About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
More information
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year