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Form of work The role:The successful candidate will provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, within the ITIL framework. Key responsibilities include: Ensure end to end service delivery for enterprise systems within Queensland Health by establishing and maintaining highly effective working relationships with other technical specialists, Application Specialists, vendors and end users Provide timely application support activity reports to stakeholders Assist in the ongoing development, maintenance and deployment of application specific guides, work instructions and technical documents. Are you right for this role?To be successful in this role you will demonstrate high level understanding and technical skills in the following: Demonstrated ability in the provision of high level specialist advice on, and support for, enterprise applications, in particular for internal developed applications. (SFIA: TECH Level 5) Demonstrated ability to ensure that service delivery meets agreed service levels in a customer focused ICT /…
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