Address
Form of work Location: Fortitude Valley, Queensland, Australia
Job ID: R0048885
Date Posted: 2024-04-16
Company Name: HITACHI ENERGY AUSTRALIA PTY LTD
Profession (Job Category): Communications & Corporate Affairs
Job Schedule: Full time
Remote: No
Job Description:
Mission Statement:
The Technical Application Support Specialist will maximize productivity of the CX organization by providing application and technical support to internal CX team and customers. Delivering high standards in every aspect of customer experience while ensuring compliance with company procedures. Working with leadership to oversee creation or enhancement of programs designed to increase customer satisfaction, self-service, and productivity.
Your Responsibility:
Acting as a first point of contact and owner of queries and issues raised by the customer. Understand, troubleshoot, analyze, and resolve software issues reported to CX by clients and/or Hitachi Energy implementation staff.
Providing consultation, diagnosis, escalation, status reporting and resolution implementation to reported problems. Investigating reported problems and defects at a detailed level,
... Click here to view more detail / apply for Application Support Specialist ? Technical
