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Form of workWho are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Visit https://www.wabteccorp.com/ to learn more!
It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
What are we offering you?
- Permanent full-time position
- Hybrid working model 2 days working from home option
- Discounted health insurance with Medibank
- Novated Leasing option
- Lifestyle Discounts with car rentals and hotels
- Access to our Employee Assistance Program
Who will you be working with? Reporting to the Program Management Director.
Where is the position located? This is full time position at our office in Eagle Farm, Brisbane. Some travel from time to time may be required to interstate or Customer offices.
Duties and Responsibilities
- Perform day-to-day Support Team management including T1 Help Desk and T2 support services for Customer legacy and Wabtec’s Train Control System as it is rolled-out across network segments into production
- Investigate and resolve issues raised to the team and triage and resolve using the ITIL framework; apply SLA based escalation business rules as required
- Build strong relationships with various business and technical team lead stakeholders
- Coordinate required change and release management tasks for the team, including prioritisation, development, testing, business engagement, and governance
- Implement and operate mature monitoring capabilities across the integrated environment landscape
- Conduct service transition activities to successfully transition project developed functionality into BAU operations and support
- Develop support operational processes and procedures
- Undertake and enforce support governance activities and controls
- Produce regular support activity reporting aligned with Operational Support Contract obligations
Qualifications and Skills
- Demonstrated experience leading and managing an ICT support team, delivering support for complex transportation applications/systems.
- Demonstrated experience in transitioning newly deployed Train Control Systems or similar into production as part of a multi-year roll-out program
- Demonstrated experience managing the Software development lifecycle
- Demonstrated experience using Agile methodology to set and monitor software sprint cycles addressing documented, prioritized system defect fixes
- Demonstrated experience managing both business and technical stakeholders to achieve desired outcomes
- Experience with Salesforce and Rally platforms
Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression. This also includes providing meaningful employment for current and former Australian Defence Force (ADF) personnel, Aboriginal and Torres Strait Islander people, and refugees or asylum seekers. If you have a disability or special need that requires accommodation, please let us know.
