Application Support Specialist

• Full-Time hybrid role with 2 days a week in our Richmond office.
• Flexible work arrangements.
• Salary packaging up to $15,900 + meals and entertainment card up to $2,650.

At CBM Australia, our mission is to end the cycle of poverty and disability. Through our programs, technical advice, and advocacy, we help millions of people transform their lives each year. As Australia’s only international development organisation focused on disability inclusion our work improves the quality of life of people with disabilities living in the poorest countries.

Partnering with local organisations we build and promote an inclusive world in which all people with disabilities enjoy their human rights and achieve their full potential.

We have a rewarding opportunity for an experienced and passionate Application Support Specialist to join CBM Australia.

You will be serving as the key point of contact for CRM and enterprise Application Support. Your responsibilities include system administration tasks, security configuration, user management, process improvement, system customisation and documentation.

Reporting to the Chief Information Officer, you will be working within the strategic and supportive Business Operations Department.

The successful applicant will:

• Manage ongoing CRM system maintenance (including CRM helpdesk, CRM system roles, upgrades and refreshes).
• Ensuring accessibility is maintained for people with disabilities.
• Manage other applications, such as Office 365, Sharepoint, MS Teams, Jira, HRIS, and Miro.
• Providing technical support and day to day management and resolution of all business incidents and requests
• Deliver ongoing training sessions either virtual or in person.
• Create and publish training material on the intranet.
• Proactively and as part of the strategic direction identify opportunities to improve business and/or technical processes.
• Foster a productive, effective, and harmonious working environment.
• Contribute effectively to the BoPS strategic projects.

Please refer to the full Position Description for more details.

We want someone who is adaptable, down to earth, and driven – someone who respects open communication, takes direction and is keen to work with an amazing team to do essential work EVERY day!

This role would be perfect for someone who is wanting to develop their career with a meaningful organisation.

To be considered for this role, you will have:

• 3-4 years’ experience supporting applications. Blackbaud CRM would be highly regarded.
• Not for profit background or donor understanding would be advantageous.
• Confidence with MS Teams, Sharepoint, Jira, and Helpdesk.
• An influential leader, able to manage, advise, mentor, educate and influence stakeholders.
• Effective communication skills.
• Sound administration and organisational skills, logical mindset and strong attention to detail.
• Commitment to maintaining and upgrading skills in self and team to ensure best practice and match industry pace.
• A solution focused approach to work with a ‘can do’ attitude, demonstrating initiative.
• Enthusiasm for the mission of CBM Australia and alignment/comfort with being part of a faith-based organisation.

• The chance to make an impact that matters in a team of like-minded professionals.
• Flexible working arrangements
• Hybrid role with 2 days in the office.
• 5 additional days of leave
• Salary packaging up to $15,900 + up to $2,650 for meals and entertainment.
• 8 weeks paid parental leave.
• A work environment and values-driven culture that employees state in their feedback, is one of the most inclusive, caring, and enjoyable that they have ever worked in.

If you meet the above criteria, please submit your resume via SEEK. 

Applications will be considered as soon as they are received.

CBM Australia is committed to workplace equity and diversity and encourages applications from candidates with diverse cultural backgrounds and people with lived experience of disability. Please contact ***************@cbm.org.au using the subject line: Application Support Specialist enquiry via SEEK for confidential support to ensure an equitable, barrier-free application process. We ensure that any information provided to the contact is private and confidential, will only be used to provide accommodations and will in no way determine the outcome of an application.

CBM Australia is committed to the safety and best interest of all children accessing CBM supported services and programs and workplace. Preferred candidates are advised that they will be required to sign the CBM Child Safeguarding Standard, and we reserve the right to conduct police checks and other screening procedures prior to employment being confirmed.