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Form of workAbout Us..
The leading international food packaging specialist!
Partnership and growth go hand in hand at Hilton Food Group. Working in close collaboration with the best customers, suppliers and colleagues is the way we stay ahead in a world where food is more complex than ever.
As a supplier of choice, we deliver sustainable outcomes for our customers. This philosophy governs everything we do, from the implementation of ethical business practices for products, materials and services sourcing, through to the use of recyclable packaging materials for our products and the efficient use of resources in our manufacturing sites and across our supply chain
Our people are at the centre of everything we do. Our culture has always been special and valuable. Our values summarise the ways that we think as an organisation and the way we behave as individuals. Our people work like partners helping partners, focusing on shared agendas and agreed goals. These attitudes are key to our culture and key to our business success.
With flexible working arrangements, mental health initiatives and an extensive Elearn Catalogue for self-development, Hilton Foods invests in people to not only grow their own careers but we look holistically at your needs.
We are in partnership with our customer Woolworths, to supply Woolworths Supermarkets with packaged and value-added meat products
About the role..
The Application Support Specialist is responsible for overseeing and providing technical support along with functional support for Applications (Quintiq) used within our organization. In this role, the individual will play a vital role in supporting our users with Quintiq applications, ensuring they can leverage the software to its full potential. be the first line of contact for users experiencing technical issues, functional challenges, and will work closely with development and implementation teams to resolve complex problems.
In this role, you will
- Provide timely and accurate technical support to users of Quintiq applications.
- Diagnose and resolve a wide range of technical issues, including software bugs, configuration problems, and user errors.
- Document and escalate complex issues to development and implementation teams.
- Develop and maintain knowledge base articles and other user documentation.
- Conduct basic user training and answer questions about Quintiq functionalities.
- Stay up-to-date on the latest Quintiq releases and updates.
- Collaborate with internal and external stakeholders to ensure efficient issue resolution.
- Participate in continuous improvement initiatives to enhance support processes and user experience.
About you
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 2+ years of experience in Application Support, preferably with experience in Quintiq or similar supply chain and manufacturing planning software.
- Proven ability to troubleshoot and resolve technical issues.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Experience with SAP and other ERP systems.
- Functional knowledge of planning processes in manufacturing, including production planning, scheduling, and inventory management.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
Why Hilton Foods?
We look for people who have a passion for devouring new challenges and collaborating with industry leaders to produce exceptional results for Hilton Foods and the Customer / Consumer.
The pace of our business has made it a gathering place for passionate and talented people. In this environment, team members draw the motivation, focus, determination and personal growth required to achieve more, faster!
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
- Career development on an international level
- Accredited training opportunities
- Partnership supermarket discount card
- Highly automated world class facility – you won’t see this anywhere else!
- All training, uniform & PPE provided
- Subsidised onsite canteen
Are you ready to devour a new challenge in a new environment? Apply now and join the Hilton Foods Asia Pacific team!
