Application Support Specialist

At TiC Group, we pride ourselves on being a leading provider of retail services to some of Australia's largest retailers. We passionately believe that exceptional individuals form the cornerstone of our success. Currently, we are in search of an experienced professional to join our logistics hub in Tottenham as an Application Support Specialist.

In this role, applicant is responsible assisting with data configuration for controlling user input into the Inventory/warehouse management system. This ranges from controlling user input in different areas of business like receiving, claims administration area. 

The absolute primary focus of this position is to maintain and monitor the integrity of the inventory systems for the various retailers (our customers). Secondary responsibilities are to liaise with Operations management to control location/user management of the inventory system and liaise with customer to address reference data issues and provide data support to customers.

To excel in this role, you should ideally possess experience in coordinating and tracking pick-pack order requirements to meet scheduled dispatch dates. You must be a logical thinker with strong organisational and problem-solving abilities, coupled with extensive knowledge of warehouse operations and intermediate proficiency in computer software applications.

If you are passionate about making a meaningful impact within a dynamic and growing organization, we encourage you to apply for this exciting opportunity to contribute to our continued success.

Your primary responsibilities will encompass (but not limited to) the following:

Key Responsibilities and Accountabilities

• Retailer Adjustments Monitors/manages the flow of information from inventory back to the customer, i.e. Electronic Claims, Inventory Adjustments, Markdowns etc.
• Inventory Issues Acts as the first line of support for any Inventory issues. Responsible for maintaining all process maps for all customers’ Inventory adjustments.
• Stocktake Responsible for the IT co-ordination/reporting of physical/book to book Stocktake's for all customers.
• Data and Reporting support to key stake holders and customers

Secondary Responsibilities and Accountabilities

• Location management manages the location configuration in inventory system, based on input from the Operations Team.
• Marketing Return Admin manages the importing of data from customers into the inventory system. This function includes the extension of cut-off-dates from time-to-time, as directed by the customer.
• User Administration Manages the User database within inventory system, to reflect the current customer’s security policy.
• Error Recycling Monitors the Error reports generated by reference information obtained from customers and liaises with customers or IT as appropriate to rectify any issues.
• Claim Queries Assists the Claims/Reconciliation Area with queries arising from the processing of Claims and shipments. This does not involve being a point of contact for suppliers.

To excel in this role, you should ideally possess the following qualifications and attributes:

• 5+ years’ experience of SQL, PL/SQL, in relation to the Oracle RDBMS - Intermediate to Advanced.
• 2+ years’ experience of Unix: knowledge of scripts, commands etc. - Basic
• Running queries against MySQL database -Basic
• MS Excel -Intermediate
• Report designing experience, Jasper Reports preferable - Basic.
• Experience with handling data, loading data from different sources into Databases.
• Teamwork
• Interpersonal skills
• Communication and team building
• Oral and written communications
• Logical analysis
• Problem Solving Skills

If you believe you have the required skills, click on apply, we would love to hear from you!