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Form of workLocal Financial Services Organisation is seeking an Applications Support Analyst to monitor and maintain company applications, providing support to clients and internal users, resolving issues, and assisting in development projects as they arise.
This perm role is situated in Adelaide CBD and only candidates with full work rights for Australia will be considered.
Responsibilities
- Provide support to clients regarding all applications.
- Answer phone calls, messages, and emails from clients regarding their queries, troubleshooting error and/or issues as required.
- Conduct application demos and/or training sessions with clients as required (e.g., via Teams or in person as required).
- Provide support to internal users regarding all applications, resolving issues and/or errors via phone or email as required.
- Liaise with team members to help coordinate the rollout of new functionality.
- Proactively and reactively engage with staff and clients to assist with and troubleshoot any issues with their integration or applications.
- Work with their internal development team to ensure the scoping and prioritisation of tickets meets customer expectations.
- Creating and managing of client’s credit applications, e.g., setting up templates, liaising with clients around changes and/or answering queries regarding the product as required.
Required Background
- IT certification
- Strong command of the English language
- Experience in a technical support focused role via messenger, phone and email.
- Experience with customer-facing documentation.
- Strong general hardware/software/systems understanding.
- Advanced computer skills, e.g., Microsoft Office suite.
