Applications Support Specialist - Investment Technology

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: 23rd February 2024

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than 1.9 million members, with around $70 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

The Rest Investments Team is undergoing significant transformation as we pursue our goal to be the leading Investment Team in the Australian superannuation industry with a strong member focus and superior investment performance

This is an exciting role providing specialist support as we continue to implement new technology platforms and applications to support us in achieving our goal. The Application Support Specialist will support the business using a suite of Investment-specific applications such as Charles River, FactSet, Bloomberg, Alpha Data Platform among others.

Key Accountabilities/Responsibilities

Working within an existing team, and the wider business, the Application Support Specialist, will provide specialist application support within Rest Investment Team, with a priority focus on supporting investments applications with primary focus on Alpha platform Charles River, Alpha Data Platform and other applications in our grown ecosystem.

The ideal candidate will play a crucial role in ensuring the reliability, performance, and functionality of our Investment Technology platforms, and involves providing technical support, troubleshooting issues, and collaborating with various internal and external teams.

Specialist Application Support

• Develop and maintain productive working relationships with relevant vendors.  Notably Charles River and State Street.
• Support and maintain investments applications throughout the lifecycle including Charles River, Alpha Data Platform FactSet, Bloomberg, MyStateStreet, DataGX
• Providing technical support and day to day management and resolution of all business incidents and requests, in line with agreed SLAs and processes.
• Coordinating activities with external vendors and internal stakeholders in a professional manner to ensure high level of customer satisfaction

Incident and Change Management

• Manage and prioritize incidents, working to minimize system downtime and ensure rapid resolution of critical issues.
• Develop and implement incident response procedures to enhance system stability. 
• Support the testing and quality assurance activities for system changes, ensuring accuracy, reliability, and adherence to business requirements.
• Support the rollout and adoption of new investment systems and functionalities, including user training and change management activities.
• Assist in data analysis and reporting tasks related to investment systems, providing insights to stakeholders for informed decision-making.

About You:

Qualifications

• Relevant tertiary or technical qualifications
• Demonstrated experience supporting front, middle and back-office systems as an Application Support Specialist or similar role

Required experience, understanding or credentials including:

• Experience in supporting Investment Applications e.g. Charles River, BlackRock, SimCorp Dimension, or similar in an Asset Owner Environment
• Experience in supporting applications in a service desk environment, and service desk role utilising service management software such as Service NOW, JIRA and Confluence is desirable.
• Understanding of integration infrastructures and APIs and proven understanding of cloud-based infrastructure
• Awareness of APRA and ASIC regulatory requirements and industry standards applicable to investments and technology
• Proficiency in Macro/VBA, SQL and data analysis tools to query, extract, and manipulate investment data for analysis purposes
• Knowledge of programming languages (such as Python, R, or C#), scripting, automation tools (Power Automate) or data visualization tools (Power BI) is advantageous.
• Familiarity with database management systems, data warehouses, and data integration techniques used in Investment Technology.

Benefits

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities 
• Flexible, hybrid working – work to suit your lifestyle (must be based in Australia) 
• Purchase leave scheme and gender neutral 16 weeks paid parental leave 
• Super Contribution Continuation for 12 Months of parental leave 
• Meeting free breaks (Rest Stops) 
• Income Protection Insurance 
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours) 

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 31 December 2022. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Rest will review applications prior to the closing date and may close the role earlier