Aps 3 Participant Support Officer

*Closing Date: 9 AM Monday 25 March 2024 

face2face reference: 598419 
Location: Bundaberg, Qld 
Hours: Full-Time
Contract length: Contract until 31 December 2024 
Entry requirements: Australian Citizenship and Employee Grade Working with Children Check
Pay rate: $37.36 p/h ex super

About the Role:

The APS 3 Participant Support Officer is a team membership position and is responsible for setting priorities, managing workflow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure.

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Duties:

• Resolve customer enquiries, provide information and refer customers to the appropriate Government or community services.
• Manage the team's shared email inbox, appointments and telephone enquiries.
• Coordinate appointments with the use of the client's office facilities and ensure that facilities are accessible for external stakeholders.
• Receive and record complaints and other feedback in the client's business systems.
• Undertake research and investigation activities and prepare associated reports and correspondence.
• Undertake a range of data entry activities, ensuring that follow-up is completed.

Benefits:

• A healthy, safe, and diverse work environment.
• Continuous employee support.
• Opportunities for career development.

If this sounds like the role for you, and you'd like to learn more, click Apply Now. The f2f Recruitment Team will be happy to assist you.

Emma Pointon

************@f2frecruitment.com.au

02 6199 5***

www.f2frecruitment.com.au

Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills? If they position you as a strong, quality candidate, it’s well worth applying for the position. Read more on transferable skills: www.f2frecruitment.com.au/transferable-skills-more-important-than-ever 

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*Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is register here https://www.f2frecruitment.com.au/register/ or send your resume to *********@f2frecruitment.com.au.