Aps3 Participant Support Officer

Are you passionate about improving the lives of people with a disability? Do you have previous/current experience working in the disability sector? You may be a great fit for this role!

I am assisting a federal government department in looking for an APS3 Participant Support Officer. The position includes administrative and customer service elements.

- Managing and resolving participant matters by actioning planning tasks.
- Providing counter/reception support for the local office including participant enquiries in the self-help
kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate
government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are
accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and
correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the appropriate business systems.

The ideal candidate will have experience working with people with a disability, excellent customer service skills, strong attention to detail and organisational skills along with the ability to communicate with internal and external stakeholders.

- Bundaberg Office (Woongarra Street)
- Full time (Part time not available)
- Initial 8 month contract, highly likely to be extended
- $37.36 per hour plus 11% Super
- No WFH options available unfortunately as this is a customer facing role

- You MUST be an Australian Citizen. Those that are NZ Citizens or currently in the process of applying for Australian Citizenship are NOT eligible to apply and I am unable to represent you for this position.
- Closing date for this position is Friday 22nd March at 11am. Late applications will not be accepted.
- If successful for this position you will be required to undergo a Criminal History Check and obtain an NDIS Workers Screening Check.
- This is a contract position, you are paid a casual loading instead of accruing annual and sick leave.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.