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Form of workAre you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS3 equivalent Participants Support Officer.
- APS3 equivalent rate $37+ p/h + super
- Located in Robina, Queensland
- Up to 12 months with potential to extend, pending business and performance requirements.
About the Team
National Delivery is a pivotal team within our organisation, responsible for engaging with participants and managing participant plans and supports. Our State/Territory-based business units ensure nationally consistent participant experiences, making our services accessible to all.
About the Role
As an APS3 Participant Support Officer, you will play a crucial role in our team, responsible for managing and resolving participant matters in accordance with relevant regulations. This role involves a blend of procedural, clerical, administrative support, and operational tasks, including basic research and analysis. You will also have the opportunity to interact with a range of stakeholders, both internal and external, providing straightforward advice and assistance.
- Manage and resolve participant matters by actioning tasks as required.
- Provide counter/reception support for the local office, including participant enquiries in self-help kiosks and online support channels.
- Resolve customer enquiries, providing information, and referring customers to appropriate services.
- Manage the team's shared email inbox, appointments, and telephone enquiries.
- Coordinate appointments using office facilities, ensuring accessibility for participants.
- Undertake research and investigation activities, preparing associated reports and correspondence.
- Conduct various data entry tasks and ensure follow-up is completed promptly.
- Receive and record complaints and other feedback.
About you
To thrive in this role, you need:
- Strong organisational and time management skills.
- Excellent communication skills, both verbal and written.
- Ability to work effectively within a team environment.
- Proficiency in using Microsoft Office suite.
- Experience in customer service or administrative roles is desirable.
- Knowledge of relevant services or regulations is advantageous.
- Be able to pass and hold a national police check and worker screening check.
- Must be an Australian Citizen.
To apply, please submit with your updated resume and a brief cover letter detailing your relevant experience. Please note this role closes on the Monday 25th of March 2024, only suitable candidates will be contacted.
At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments.
