Address
Form of work- Perth, WA
- Multiple vacancies available
- These roles are on-site
Position Description:
The Scheme is opening an office in Perth CBD and looking to recruit staff from mid-2024 onwards.
The Contact Team is seeking enthusiastic and empathic individuals with great communications skills to join our newly established Perth office.
The Contact Team is responsible for conducting inbound and outbound calls, delivering updates and application outcomes to survivors and their nominees, and the redirection of call enquires to relevant sections for appropriate response.
Contact Officers take responsibility for answering inbound calls to the Scheme’s 1800 line from applicants, their nominees, and survivors who may not have submitted an application yet.
They are also responsible for making a range of outbound calls to applicants or their nominees, ensuring that all interactions are trauma informed, respectful, and safe.
Clear, articulate and concise communication skills are essential for this role as Contact Officers are required to independently manage and resolve complex enquires.
Please review the job pack for the full position description.
Eligibility / Additional Requirements:
To be eligible for employment with Department of Social Services (the department), you must be an Australian citizen. An applicant's suitability for employment with the Department will be assessed through a pre-employment screening process. This will include an identity and criminal history background check.
Eligibility to obtain an Australian Government Security Clearance:
The suitable applicant must also obtain and maintain a security clearance conducted by the Australian Government Security Vetting Agency (AGSVA).
Applicants also must be able to establish their background as checkable to be considered eligible for a security clearance. Any gaps or periods of time spent overseas for 12 or more months (cumulative) that cannot be verified by an Australian referee is deemed uncheckable, rendering the applicant ineligible for a security clearance. Background history must cover 5 / 10 years (Baseline / Negative Vet 1 or Negative Vet 2) of employment, education, residential, criminal history and anything else specified by the AGSVA. The suitable applicant must be willing to disclose all relevant and required information to fulfil this process.
Type / Length of Vacancy: Ongoing / Non-ongoing
Contact Officer Name: Hannah Mossman
Contact Officer Phone: 02 6146 2***
Contact Officer Email: **************@dss.gov.au
Application Closing Date: 11-Apr-2024
EXT-2024-0389-Job Pack Opens in new window
EXT-2024-0389-Job Pack Opens in new window
