AddressJob Responsibilities:
- Transforms client direction into a strategy to create and deliver services and solutions based on established global internal corporate strategies as well as capable to execute a customized services plan.
- Contributes significantly to the customer through experiences, thoughts and findings.
- Responsible for the establishment, implementation maintenance and continual improvement of the health and safety management system.
- Leads the client services team"s accountability for the continuing developments of customer programs through his or her field knowledge and interactions with the customers
- Accountable for client satisfaction
- Accountable for mentor and lead the Australian Delivery team
- Accountable for Employee satisfaction, & Health and Safety
- Accountable for Profit and Loss, budgeting and forecasting
- Act as Single Point of Contact (SPOC) for client(s)
- Provide leadership, direction and coach/mentor team
- Implement, monitor and adhere to Best Practices
- Implement process improvements
- Manage to Scope of Work and Change of Scopes
- Assist with new launches or new business with client(s)
- Assist with invoicing
Success Criteria
- Exceeds the customer"s expectations in terms of quality, SLA achievements, client satisfaction and innovation
- Establishes and maintains working relationships with various internal entities to create a comprehensive, well designed, sustainable set of key deliverables ( including targeted research personal coaching sessions, scripted analyst sessions, involvement with appropriate events etc. )
- Key Metrics: Profitability targets, Client Satisfaction, SLA achievement, Safety KRA"s
Additional Notes:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
