Aps3 Participant Support Officer - Ceduna, Port Lincoln & Port Augusta

MANDATORY: AUSTRALIAN CITIZEN required to work within Federal Government
APPLICATIONS CLOSE: 3pm Monday 12th of March 2024.
Our Federal Government Agency which supports a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. Is seeking to engage in Multiple APS3 Participant Support Officers working to 23/04/2025 with an option to possibly extend in Ceduna, Port Lincoln & Port Augusta.
About the Team
National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the NDIS, ensuring accessible, nationally-consistent participant experiences.
About the Role
The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior Agency positions within their management structure.
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
Responsibilities may include but are not limited to:

• Providing counter/reception support for the local office including participant enquiries in the self-help kiosks.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Interrogating the Agency Business system to identify appropriate actions.
• Supporting planning teams by actioning planning tasks that do not require delegation.
• Undertaking a range of data entry activities.
• Receiving and recording complaints and other feedback in the Agency Business systems.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)
It is highly desirable that the successful applicant understand or lived experience in the field of disability.
What's on Offer?

• Position located in Ceduna, Port Lincoln & Port Augusta.
• APS3 $37.36/ph + super
• Temporary contract working to 23/04/2025, with an option to extend
• Fulltime Standard Hours or work - Monday to Friday, 8:30 am till 5:00 pm

If you are interested in the role and you have the right experience for the position, please apply now following the link below. CM123W
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion