Aps3 Participant Support Officer

Applications close 15.00 PM AEST, 11th March 2024
Mandatory: Australian Citizenship required to work within Federal Government.
About the Organization:
This leading Federal government agency supports Australian's in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.
About the role:
The APS 3 Participant Support Officer is responsible for setting priorities and managing workflow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
The APS 3 Participant Support Officer will:

• Manage and resolve participant matters by actioning planning tasks as per the Agency Act.
• Provide counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency Support
• Resolve customer enquiries, provide information, and refer customers to appropriate government or community services.
• Manage the team shared email inbox, appointments, and telephone enquiries.
• Coordinate appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertake research and investigation activities and preparing associated reports and correspondence.
• Undertake a range of data entry activities and ensuring follow up is completed.
• Receive and recording complaints and other feedback in the Agency Business systems.

Skills Required for the role:

• Experience working in a similar role under Australian rules and regulations.
• Ability to work in a team
• Communication skills
• Customer service skills
• Ability to manage conflict and difficult/sensitive conversations
• Microsoft Suite skills (Excel, Word, Outlook, Teams)
• Ability to use initiative and work independently
• Ability to learn new systems and processes
• Experience with the NDIA or in the disability sector
• Experience in a Front of House and/or administration based role
• Current Police Check, o ability to obtain one.

What you will bring to the role:

• Strong communication and interpersonal skills.
• Experience in building relationships both with internal and external stakeholders.
• Ability to work within and across teams, the ability to adapt quickly to a changing environment
• Ability to manage confidential and sensitive information.
• Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

How to apply:
Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.
Mandatory: Australian Citizenship required to work within Federal Government.
Please click 'APPLY” to upload your details and resume to be considered for this role.
Applications close 15.00 PM AEST, 11th March 2024