APS5 & 6 Complaints Officers

Multiple positions available | 12 month contracts | North Brisbane location

Your new company 

Hays has partnered with a Federal Government Agency that provides funding and support to help eligible Australians achieve an improved quality of life through facilitating access to services within their community. On offer are multiple APS5 and APS6 positions on initial 12-month contracts with the possibility for extension. 

Your new role 

As a Complaints Officer, your duties will include:

• Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.

• Managing escalated complaints and ensuring strict deadlines are met.

• Producing quality written correspondence for a range of audiences, including formal responses for the Minister.

• Coordinating correspondence, briefing and reporting functions for the Complaints Team.

• Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

APS6 Complaint Officers will take on a leadership role and be responsible for supporting team members in the effective management of complaints. 

What you'll need to succeed 

Applicants will additionally need to demonstrate;

• Previous experience applying legislation and/or policy coverage is essential.

• Ability to prioritise a high volume workload

• Excellent time management and communication skills

• A strong work ethic and passion for helping others

• The ability to think critically and come up with solutions independently

• Contribute new ideas to improve efficiency

What you'll get in return 

This position is a genuine career step that will provide you with the exposure to showcase your ability and further develop your skill set within a large Federal Government Agency. You will be part of a vibrant team within a large, leading organisation who strive for success. You will enjoy an exciting and supportive environment with a team of hard-working, ambitious and like-minded individuals. 

Contract workers through Hays also enjoy a wide range of benefits including:

• Weekly pay cycles
• Your nominated choice of superannuation fund
• Online timesheet submission and approval
• Regular contact with consultants throughout the duration of your assignment

What you need to do now 

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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