AddressCompany description:
The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ works to enable everyone's right to access justice and help for families through early intervention and inclusion, with benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive and resilient communities by providing services that are effective and responsive to community needs.
Job description:
Senior Client Service Officer
Southern and Western NSW District
- Location: Albury
- Ongoing full-time
- Base Salary range $93,295 - $102,941 pa plus superannuation & annual leave loading
- Talent Pool will also be created for Albury, Griffith and Wagga Wagga
- Opportunities to progress learning, development, and internal career progression.
Your role
Senior Client Service Officers provide advice and support service brokerage for clients with complex support and housing needs. The role manages relationships, partnerships and networks between communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.
What you'll do
The Senior Client Service Officer assists clients with complex support and housing needs, providing advice and making referrals to appropriate support services. The SCSO role provides a broad range of tenancy and property management services and advice to clients.
Senior Client Service Officer works across a range of Housing programs (including Rent Choice, Start Safely and Private Rental Brokerage), policies and systems to maximise efficiency and service delivery outcomes as well as providing training, coaching and support to team members.
Working collaboratively with Client Service Officers, Team Leaders, internal and external service providers, you will develop innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the District.
Work closely with a range of stakeholders including Aboriginal groups, CHPs and Specialist Homelessness Services (SHS).
Formal post-secondary educational qualifications and experience in welfare related work or social environment, or significant work experience gained by working in that area is highly desirable.
In addition to meeting the essential requirements, the successful candidate will have the following:
- Work collaboratively with Client Service Officers, internal specialists, and external service providers to develop innovative strategies to deliver improved client outcomes and overcome barriers to access.
- Coordinate and monitor case management plans in consultation with relevant professional specialists, agencies and service providers
- Identify development and training needs for Client Service teams and provide on the job training, mentoring and guidance to Client Service staff to ensure a client's specific needs are understood and appropriate services are delivered.
- Manage integrity of client data and files so that information is relevant, accurate and secure.
In addition to meeting the essential requirements, the successful candidate will have:
- The ability to work independently and manage your own tasks as well as working within a team environment.
- The ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of teamwork, excellence and continuous improvement.
- Client service skills with an empathic approach to clients.
- A strong commitment to customer service.
Download the role description
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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 2 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Question 1
As Senior Client Service Officer you will be working with a diverse range of clients who may have different views and opinions.
Give an example of when you have been challenged by the views and opinions of a client. How did you manage the situation? What was the outcome?
Question 2
Being able to maintain relationships within varied situations is an important part of your role.
Describe a time when you had to use diplomacy and tact to maintain relationships in a tension filled situation. How did you approach this and what was the outcome?
Applications close 13 May 2024 at 11.59pm AEST.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Kelly Shields via: *************@homes.nsw.gov.au
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Pologa Mase on 02 8688 2*** or via ***********@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
Profile description:
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.
