Address
Form of work- Permanent engagement
- Candidate must be able to obtain a NV1 security clearance
- Salary: $86,912 - $98,830 + 15.4% super
- Candidate must be an Australian citizen
The role
The ICT Service Desk Support Officer is responsible for the provision of 1st and 2nd level ICT
support. To be successful in the role you will have a good understanding of service delivery through
an IT Help Desk, have sound interpersonal skills, have the ability to communicate effectively to
understand problems and explain solutions, and be able to participate constructively as a team
member.
Under limited direction, the ICT Service Desk Support Officer will provide support to users of
the ICT systems and assist in the administration and maintenance of the ICT
infrastructure.
The duties and responsibilities for this role include:
- logging and prioritizing support tickets in the Service Management software
- providing Service Desk support in relation to the ICT systems and investigate and resolve 1st / 2nd level technical issues
- providing support for audio-visual technology systems
- supporting setup activities for ICT assets
- assisting with the operation and maintenance of key ICT systems
- assisting with the delivery of ICT training and documentation to staff as required, including both formal and informal sessions
- liaising with external ICT contractors and suppliers, as directed
- assisting with various ICT team activities as required to meet the team objectives.
Selection Criteria:
- demonstrated experience in providing support in an environment with servers operating Microsoft Windows Server and Microsoft Exchange, and desktops / laptops operating Windows 10 /11
- demonstrated experience in providing support for Microsoft 365
- highly developed organisational skills, time management skills, and the ability to establish clear priorities from competing demands
- well-developed analytical and trouble-shooting skills
- well-developed communication skills including the ability to liaise effectively with a wide variety of stakeholders
- demonstrated understanding of Endpoint Management tools, such as Intune.
Qualifications and experience
- Highly Desirable Relevant industry certifications (eg Microsoft, ITIL).
- Tertiary qualifications in information technology.
- Desirable Experience with audio-visual systems.
How to apply:
Please hit the apply button or for more information contact Jeremy from Randstad Digital on 0448 526 ***. Randstad actively encourages applications from Aboriginal and Torres Strait Islander people.
