Area Manager (Des)

CoAct is recruiting an Area Manager (DES) on behalf of one of our amazing partners - a purpose-driven, not-for-profit organisation helping people realise their full potential through the participation in meaningful and sustainable employment opportunities.

About the role

The Area Manager (DES) oversees one or more Employment Service Areas and the overall performance, quality, and compliance of the delivery of the Disability Employment Services (DES) contract.  

They will manage Business Managers and their teams, providing training, coaching, and support to help teams exceed monthly performance, quality, and financial targets. They will also support leadership teams in activities such as advocacy and event planning to ensure quality service provision and compliance.

Key responsibilities include:

• Coordinate daily activities and adequate site coverage
• Stay abreast of Department updates, ensuring Quality and Compliance standards are met
• Work with the Governance team to collect evidence for audits
• Identify, implement, and drive new initiatives
• Utilise DES Interim Performance Measures to implement improvements
• Support team involvement in the Innovation Committee
• Foster strong relationships with community stakeholders
• Record and report success stories
• Manage customer feedback

Essential skills

• Ability to foster stakeholder relationships
• Proven capacity to lead, inspire, motivate, influence, and develop people to meet or exceed targets
• Capable of managing and delivering multiple tasks and priorities
• Excellent communication skills
• Demonstrated ability to work in a team
• Self-motivated with an enthusiastic approach to daily business operations
• Positive approach to a challenging work environment and continuous improvement
• Flexibility to work across multiple sites on short notice (travel may be required for this position)
   

Knowledge and experience

• 5+ years working in Employment Services with a minimum of 2 years of management experience
• Experience working with people with disabilities, or other specialised cohorts, to meet individual employment needs
• Understanding of the recruitment needs of people with disabilities
• Familiarity with complex guidelines, administrative procedures, and processes

Qualifications

• Certificate IV in Employment Services (or the ability to complete)
• Certificate IV or Diploma of Management (or the ability to complete)
   

In addition to a rewarding career, you’ll enjoy the following benefits:

• Competitive salary
• Salary packaging
• Company vehicle
• Bonus and incentive plans
• Relocation assistance
• Employee Assistance Program
• Professional development opportunities

Next steps

To apply, we kindly request that you submit your resume and cover letter via the "Apply Now" button. 

Diversity and inclusivity are core values. Applicants from diverse backgrounds, including race, religion, gender identity, sexual orientation, disability, and age, are encouraged to apply.

All successful applicants will be required to complete criminal history verification and relevant Working with Children Checks.