AddressAt Max Brenner, we are committed to creating the best chocolate experience for our guests.
We are currently seeking an experienced Area Manager to provide leadership, drive, create and maintain the highest level of guest experience, through a professional team of Chocolate Cafe Managers while assuring the profitable management of the Chocolate Cafes located in Brisbane and Gold Coast.
Your responsibilities include, but are not limited to:
- Ensure Chocolate Cafes are delivering the Max Brenner experience to all guests
- Enforce Max Brenner policies and procedures
- Enforce compliance with all state and local government food handling and safety regulations
- Ensure Chocolate Cafes are achieving and exceeding sales targets and budgets
- Report as required on all operational indexes (sales, budget, labour costs, stock, wastage, service etc.)
- Communicate upcoming promotions, strategy, targets, and information as required to Chocolate Cafe Managers and ensures all relevant information is passed to Team Members
- Identify and rectify operational issues that may impact sales, safety or brand equity
- Promote and ensure a safe, productive, respectful and happy workplace
- Ensure all company policies and guidelines are being followed
- Provide and implement operational solutions to constantly improve service efficiency and profitability
- Recruit, train, mentor and provide feedback to Chocolate Cafe Managers to ensure the highest levels of competency and performance
This hands-on position is suitable for an energetic, positive and enthusiastic chocolate lover looking for a challenging and rewarding position in the hospitality industry. You must possess a "can do attitude" and the ability to build and maintain a positive relationship with all Chocolate Cafe Managers, Shift Supervisors and Team Members.
To be considered for this role you will be able to demonstrate the following:
- At least 3 years relevant hospitality management experience in multi-site café and/or restaurant
- Exceptional customer service skills
- People management skills : including training and developing staff
- Experience with improving sales and profitability
- Experience with cost control
- Computer literate with the ability to prepare and analyse spread sheets
- Sound knowledge of food safety regulations
- The ability to lead and motivate a team
- Enthusiasm and flexibility
- Food Safety Supervisor certificate
Previous proven experience in hospitality multi-site management is essential.
Please reference QLDAM in your application.
Best of luck with your application & please note that due to large number of applications, only shortlisted candidates will be contacted.
