Area Manager Kimberley Region

Employment Title:
Area Manager / Hospitality Manager

Type: Full-time

Salary range: $72,000 - $97,000 PA

About Us

Welcome to Beyond Broome, your premier destination for unparalleled hospitality and tourism services in the Kimberley Region of Western Australia.

At Beyond Broome, we pride ourselves on offering comprehensive solutions tailored to elevate your experience in the vibrant realm of hospitality and tourism. We are an Accredited Quality Tourism Business with a steadfast commitment to excellence, we meticulously attend to every detail, ensuring that quality remains our top priority in all aspects of our service delivery.

What sets Beyond Broome apart is our human-centric approach, where each interaction is crafted to be seamless, enjoyable, and fully aligned with the unique needs of our clients. Whether you are seeking accommodation, planning a memorable excursion, or coordinating a special event, our dedicated team is here to surpass your expectations and create unforgettable moments.

Experience the difference with Beyond Broome, where hospitality meets excellence, and every journey is tailored to exceed your dreams.

The Role

We are now seeking a motivated and experienced individual to join our team as an Area Manager / Hospitality Manager to expand our business. As an integral member of the Beyond Broome team, you will play a vital role in delivering exceptional hospitality services and creating memorable experiences for our guests. 

Key Responsibilities

1. Overseeing Daily Operations: Manage the day-to-day operations of the establishment, including reservation, reception, room services, housekeeping activities, and accommodation facilities, ensuring impeccable cleanliness, comfort, and functionality. Coordinate with housekeeping staff to maintain high standards of cleanliness and presentation in all guest rooms and common areas.
2. Guest Experience Enhancement: Implement strategies to enhance the overall guest experience, from check-in to check-out. Anticipate guest needs and preferences, providing personalized service to ensure maximum satisfaction and repeat business.
3. Staff Supervision and Training: Lead and motivate a team of hospitality professionals, including front desk staff, housekeepers, and maintenance personnel. Provide ongoing training and development opportunities to empower staff members to deliver exceptional service consistently.
4. Inventory and Resource Management: Monitor inventory levels of supplies, equipment, and amenities to ensure adequate stock levels for daily operations. Optimize resource utilization and cost-efficiency without compromising service quality.
5. Safety and Compliance: Maintain a safe and secure environment for guests and staff by adhering to all health, safety, and security protocols. Ensure compliance with relevant regulations and standards in the hospitality industry.
6. Customer Relationship Management: Foster positive relationships with guests by promptly addressing inquiries, concerns, and feedback. Utilize guest feedback to continuously improve service delivery and enhance the overall guest experience.
7. Revenue Generation and Budget Management: Work closely with the management team to develop pricing strategies, promotional activities, and revenue-generating initiatives. Monitor financial performance against budgetary targets and implement cost-control measures as needed.
8. Collaboration and Communication: Liaise with other departments within Beyond Broome, such as sales, marketing, and food and finance.

The Ideal Candidate

1. Qualifications: Relevant qualification in hospitality or hotel management or related field.
2. Extensive Experience: A proven track record of success in the hospitality industry, with at least two years of experience in accommodation management, preferably in a similar upscale or boutique setting.
3. Leadership Abilities: Strong leadership and management skills, with the ability to inspire and motivate a diverse team of hospitality professionals towards achieving common goals. Experience in recruiting, training, and supervising staff members is essential.
4. Customer Focus: A customer-centric mindset with a passion for delivering exceptional service and creating memorable experiences for guests. Excellent interpersonal skills and the ability to build rapport with guests from diverse backgrounds.
5. Attention to Detail: Meticulous attention to detail and a commitment to maintaining high standards of cleanliness, comfort, and functionality throughout the accommodation facilities.
6. Problem-Solving Skills: Proactive problem-solving abilities to address guest concerns and resolve issues promptly and effectively. The capacity to handle challenging situations calmly and professionally.
7. Organizational Skills: Strong organizational and multitasking abilities, with the capability to prioritize tasks, manage resources efficiently, and meet deadlines in a fast-paced environment.
8. Financial Acumen: Sound financial management skills, including budgeting, forecasting, and cost-control measures. The ability to analyze financial data and implement strategies to optimize revenue and profitability.
9. Communication Skills: Excellent communication skills, both verbal and written, with the ability to effectively communicate with guests, staff, and other stakeholders. Fluency in multiple languages may be advantageous, especially in a multicultural setting.
10. Adaptability: Flexibility and adaptability to respond to changing circumstances and guest needs, including working irregular hours, weekends, and holidays as required.
11. Industry Knowledge: Thorough understanding of industry trends, market dynamics, and regulatory requirements in the hospitality and tourism sectors, particularly within the Western Australia region.

How to Apply
Please click APPLY or contact us **********@beyondbroome.com.au for a confidential discussion and upload a resume. All communication and your resume are treated strictly confidential and will be kept completely private until we have discussed the role, and you are comfortable moving forward with the opportunity. Please Quote Position Number BRM24886