AddressAbout the role:
As an Area Operations Manager, you will be responsible for overseeing the day-to-day operations and team members of a portfolio of car parks. You will enjoy working autonomously and have the ambition to achieve goals.
This role will be offered as a permanent full-time position, with a home base at our office at Macquarie Place in Sydney CBD. You will have the opportunity to bring your ideas to the table and have career progression within our group.
Client Details
About us:
Wilson Parking (part of Wilson Group) is the leading car park operator across Australia. With the largest parking portfolio, industry-leading technology and award-winning customer service we reach the largest number of parking customers. Our culture remains true to its origins as a family business, supporting growth amongst our teams, fostering a vibrant culture and promoting inclusivity.
Why Choose Us?
- Employer of Choice: Join a growing company recognised for its commitment to excellence.
- Career Progression: Unlock opportunities for advancement within the Wilson Group. We have many success stories of senior leaders who have propelled their careers from similar roles.
- Training and Support: We provide comprehensive training and ongoing support.
- Recognition: Embrace a culture of appreciation, with monthly STRIVE awards celebrating our team members.
Description
The role:
As an Area Operations Manager, you will be responsible for overseeing the day-to-day operations and team members of a portfolio of car parks. You will enjoy working autonomously and have the ambition to achieve goals.
This role will be offered as a permanent full-time position, with a home base at our office at Macquarie Place in Sydney CBD. You will have the opportunity to bring your ideas to the table and have career progression within our group.
Key Duties include:
- Leading your team, and providing visible support onsite
- Managing and monitoring the incidence of claims, customer complaints, staff issues and capital expenditure.
- Site Performances and Reporting
- Establishment of new sites
- Client and contractor liaison and relationship management
- Liaising with internal sales and marketing team members
- Providing regular, accurate and timely reporting and analysis on site performance to budget to PM
- Identifying, addressing and communicating actions taken on variances to budget in matters of resourcing, casual revenue, cost control
- Provide advice and recommendations on future infrastructure requirements, supported by ongoing market research
- report to the Portfolio Manager (PM)
- WHS compliance - monthly site inspections, risk assessments, incident and hazard reporting and investigations
Profile
Skills and requirements:
- 5+ years of management experience within a client service industry (ideally in retail, hospitality or other service industries)
- Tertiary qualifications in business are highly desirable but not essential
- Strong time management skills developed through involvement in multi-site operations
- Ability to facilitate clear communication and direction to staff at all levels
- Significant experience in maintaining client relationships at all levels
- Demonstrated competence in situation analysis and decision-making
Job Offer
This is a Full-time position the role offers a competitive salary, great company benefits, and the opportunity to build and develop a meaningful long-term career.
How to apply
Please click APPLY NOW! Or, if you would like to find out more about this exciting opportunity and have a confidential discussion, please email ***************@wilsongroupau.comor call Bradley Douglas on 0458 676 *** to organise a convenient time.
