Area Operations Manager - QLD

Pizza Hut is seeking a passionate and driven Area Operations Manager to join our Operations team on a Permanent, full time basis. The role is based in QLD and supports stores within this region. 

Pizza Hut first opened in 1958 in Wichita, Kansas, when two brothers borrowed $600 from their Mum to open a pizza place. Their success at the time was attributed to awesome pizzas, the service feeling like home, and the people caring for the customer like their family. We at Pizza Hut have been standing by these tenets ever since.  

Fast forward to 2024 - Currently we have experienced 60 months of continuous growth and we are on a mission to be the first taste on Australia’s lips when it comes to ordering a great pizza to share with your family and friends.  To achieve this, we are looking for individuals who understand that there is nothing cookie-cutter about Pizza Hut, our people and the way we approach our life. Sound like you? Then keep reading!  

• 4 weeks of annual leave + an additional 5th week of paid leave.
• 10 additional paid days off because we know what a significant difference a day off can make to your mental health.
• Birthday leave because who wants to work on their birthday!
• Corporate private health insurance packages with Bupa and discounted gym memberships.
• Access to Human Force Thrive, which gives you instant access to up to 50 per cent of your earned wages at any point in the pay cycle.

Reporting to the Regional Director, you will provide support and leadership to franchise stores, ensuring that the brand promise is delivered consistently in market and the team is aligned to the brand promise in every store. The position will role model and align priorities, inspire morale and drive accountability in store teams.

• Lead and inspire a network of franchisees to build and maintain profitable operations and execute 100% guest experience. 
• Track and monitor store performance using a wide range of performance metrics and benchmark tools to assess Bench Plans, Speed of Service, Daily Sales, and monthly P&L accounts.
• Complete regular store visits (estimate of 10 per week) and provide detailed feedback to the Regional Operations Manager. 
• Own and assess talent across all levels within the market using various tools such as 360-degree feedback, development plans, KPIs etc. 
• Provide coaching, motivation, supervision, and direction to franchisees. 
• Lead the store teams to deliver the desired customer experience in every shift and every transaction. 
• Demonstrate an in-depth knowledge of all the products on the menu, their components and the defined quality parameters. 
• Identify critical parameters which impact quality and devise ways to partner with Regional Managers and Restaurant Managers to find solutions. 
• Monitor and manage operational adherence to food safety, operational standards, restaurant safety and fire safety standards for all the stores in the area. 
• Complete store action plans for guest experience improvement – utilise store observations, GES results, KPI performance and customer comments. 

• Previous relevant and extensive experience in a similar role, in a fast-paced multi-site retail, hospitality or similar service driven business.
• Experience in Consulting/Business Partnering and driving strategic plans in a commercial context. 
• Knowledge of and adherence to licenses, legal compliance including NSF, labor legislation and others. 
• Solid understanding of Food Safety, FSSAI guidelines, operational standards, and restaurant WH&S
• Strong decision-making skills, ability to think independently and work autonomously. 
• Strong interpersonal and communication skills, and a demonstrated ability to engage, lead and motivate employees. 
• Hold a valid unrestricted drivers license and well maintained and roadworthy vehicle.

If this sounds like you, click Quick Apply now

We are committed to creating an inclusive workplace where all our people feel valued for being exactly who they are. If you need assistance or adjustments to fully participate in the application process, please contact ******@pizzahutaustralia.com.au.