AddressIndigo Junction are seeking a Fulltime Assertive Outreach Worker (HEART) to Join the Team.
Social, Community, Home Care and Disability Services Industry Award 2010
Level 5
10 month Fixed Term Contract (01/05/2024- 01/03/2025) - possible extension
Midland, WA
Indigo Junction is a values driven not for profit Organisation providing support to youth, families and individuals who are homeless or at risk of homelessness.
Join a passionate and supportive team within a not-for-profit Organisation
- Access to varying employee discounts
- Employee Wellness events
- Salary Sacrificing Opportunity for Permanent Staff.
Role Responsibilities
Reporting to the Housing First Rapid Response Team leader this role focus is on engagement with chronic rough sleepers to transition to accommodation (crisis, transitional, mid-term and long-term housing). Reporting to the Housing First Rapid Response Team leader the worker will:
• Provide flexible and responsive outreach services to people experiencing homelessness as required to the identified target group.
• Engage, and build rapport through regular outreach to people who are (or have been) rough sleeping, who are:
- currently accommodated through the crisis responses
- attending engagement hubs; and/or
- in geographical areas identified through the By Name List and other data as priority or hot spot areas
• Work collaboratively with partner organisations rapid response team, in particular support workers to promote effective referral pathways.
• Access client’s requirements taking into account a diverse range of factors that may be affecting them.
• Provide advocacy, support and referrals to clients required to enhance access to essential services and appropriate accommodation.
• Assist clients to develop increased knowledge and life skills, in order to support their reintegration to the community and reduce likelihood of future crisis. (Working with Housing Support Workers)
• Appropriately utilise and manage brokerage funds across the program to ensure services are responsive to client needs and accessing essential needs.
• Work collaboratively to ensure a wraparound and a 24/7 care approach to supporting clients in the program, particularly through Ruah and the after-hours support team
• Listen and respond to ensure culture and practice is blended to support service delivery to meet individual needs of specific groups such as Aboriginal /CALD groups.
• Maintain accurate service delivery and client records, record and maintain statistical data & contribute information for reports as required.
• Actively participate in supervision processes, outreach team meetings and service area meetings.
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Experience / Skills Required:
• Demonstrated understanding factors contributing to homelessness.
• Experience in the provision of services to people with complex issues including homelessness, disability, mental health, trauma and dual diagnosis.
• Demonstrated understanding of existing of existing public, private and community housing pathways for people in housing crisis.
• Evidence of training and experience in undertaking a trauma informed and client-centred approach to working with clients.
• Previous knowledge of data collection programs (or similar), such as SHIP, DSS Data exchange.
Selection Criteria:
