Assessment Officer

Advertised Vacancy Number: DOE897617

Appointment Pool

Standards and Integrity is seeking to establish a pool of Assessment Officers for appointments to permanent and fixed term, full-time and part-time vacancies which may arise from July 1 2024 and up to the end of June 2025. Appointments can be made from the pool at any time for commencements within 2024, up to the end of June 2025.

Professional Benefits

Working for the Department of Education attracts a range of attractive professional and personal benefits including:

• 11 percent employer contributions to superannuation
• More than 20 days of other leave, including sick leave and carers’ leave
• 3 days additional public sector holidays
• Access to flexible working arrangements

We encourage all applicants with diverse professional experiences to apply.

The position of Assessment Officer independently assesses complaints and notifications made to the Standards and Integrity Directorate, including sensitive and complex matters, making considered recommendations for resolution with respect to Departmental Policies and Procedures.

Suitable applicants will assist in managing the complaints, allegations and investigations database, ensuring that all complaints are recorded, classified, allocated, monitored and resolved in accordance with established timeframes and in compliance with regulatory and legislative requirements, departmental policies and the Australian Standards for Complaints Handling.

Assessment Officers are responsible for undertaking projects that support continuous improvement in complaints management, investigations, child protection, conduct and integrity policies and strategies within the department. Within this role they provide support to senior officers in the directorate in managing particularly sensitive or urgent matters, using the complaints case management database.

The Reportable Conduct Scheme commenced on 1 January 2023. The Scheme is designed to enhance the safety of children in Western Australia. It requires heads of organisations that exercise care, supervision, or authority over children to notify the Ombudsman of any allegations or convictions of child abuse by their employees, and subsequently investigate these allegations.

Along with the above responsibilities, Assessment Officers are required to notify the Ombudsman Western Australia if they become aware of a reportable allegation or conviction made against a current employee along with other external reporting requirement.

Cultural Diversity

The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Your written application will be assessed against the following Selection Criteria:

1. Demonstrated skills and experience in undertaking a complaints management function within a large environment.
2. Demonstrated knowledge and understanding of complaints and investigation policy, procedures and regulatory frameworks within a public sector environment.
3. Demonstrated well developed oral and written communication and interpersonal skills, including the ability to liaise effectively with individuals at all levels and work both independently and as part of a collaborative team.
4. Demonstrated well developed conceptual and analytical skills with the ability to use initiative to identify priorities and meet conflicting timelines.
5. Demonstrated ability to manage projects according to an accepted project management methodology.

For a full outline of the role responsibilities and selection criteria, please refer to the JDF.

It is recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.

All inquiries are welcomed

Please contact Chloe Fulker, Senior Assessment Officer by telephoning (08) 9264 89***or emailing ************@education.wa.edu.au

Application Instructions

All applications are submitted online.  Select “Apply for Job”, at either the top or bottom of this screen and follow all instructions.  It is recommended you have relevant documents completed and ready to attach with your online application. Please allow enough time to complete this process as applications must be received prior to the closing date and time.

Your application should include:

• A statement of no more than four (4) pages addressing the selection criteria listed above, in the context of the role and business needs of the branch
• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
• The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager.

After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please phone (08) 9264 4***.

If you are having difficulty submitting your online application, please phone (08) 9264 86***for assistance.

Eligibility and Training Requirements

Employees will be required to:

• provide evidence of eligibility to work in Australia for the term of the vacancy
• complete a declaration prior to employment and annually thereafter disclosing any previous disciplinary findings, criminal charges or convictions, and ongoing conflicts of interest
• provide a statement from previous employer/s with regard to any disciplinary findings
• complete the Department’s induction program within three months of commencement
• complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment and every three years thereafter.
• complete the Department’s Aboriginal and Torres Strait Islander cultural awareness online course within 3 months of commencement
• complete any training specific to this role required by Departmental policy
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit prior to commencement of employment
• obtain or hold a current Working with Children Check if required

The Department applies a four (4) day breach period to this selection process.

Applications must be submitted before 4.30pm (WST) on Thursday, 27 June 2024.

Lodgement is system generated. Any submissions at, or after, 4:30pm will not be accepted.   

APPLICATIONS MUST BE SUBMITTED ONLINE 

PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED

• published jdf
• generic
• Assessment Officer
• standards and integrity
• ps l4
• aug 2022.pdf

You can view and print these PDF attachments by downloading Adobe Reader.