Assistant Claims Manager - Property/ISR

Join an innovative, growing broking firm, based SW Melbourne. Assist the Claims Manager, coach team members, manage IDR matters in property ISR.

Join a highly successful, vibrant company in its continued success and growth.
What you will enjoy about this role:

• Assisting the Manager with the claims team, and overseeing workflow
• Providing weekly reporting to the Manager
• You will be acting as the client advocate, working with highly prestigious clients, managing the more complex, disputed property/ISR claims
• Supporting the Manager and covering during holiday periods
• Providing an outstanding level of customer service and ensuring that you obtain the best outcome for your client
• Managing declinatures, disputes, IDR matters, and AFCA cases
• Act as the 'go-to' person for the broking team, answering their questions on claims
• Subsequently investigating circumstances and obtaining all information around the claim to satisfy the insurer

What you will bring to the role:

• Experience in property/ISR claims, either within an insurer, broker, or underwriting agency
• Ideally some leadership experience, either as a Technical Claims Specialist or 2IC role
• A highly client-centric approach to your work
• Outstanding communication skills
• The ability to provide a highly professional service in a fast-paced environment

What you get in return:

• A salary of up to $140k + Super, depending on experience
• Being part of an innovative team environment in a progressive company
• Ownership of your portfolio and working with prestigious clients
• Salary continuance, life, and travel insurance
• Plus retail discounts

If this sounds like the ideal match to your experience, send over your resume via Apply, or direct to:
l.backhouse@ensurerecruitment.com.au