AddressClaims Assistant
AICLA (Victoria) Builder of the Year 2021
About Us
Professional Building Group is a service-focused company delivering property repair management solutions within the Insurance Repair Industry and Commercial Sector. We pride ourselves on providing professional, timely property assessments, repair management, and emergency response services.
Our culture embraces diversity, and we all share the same core values:
TRUST | RESPECT | LOYALTY
Why Join Us?
- Cutting-Edge Technology: All work-related tech and devices provided.
- Flexible Work Environment: Balance your work and life with our supportive policies.
- Continuous Learning: Comprehensive training and ongoing mentoring.
- Career Growth: Opportunities for personal and professional development.
- Team Spirit: A supportive and collaborative team atmosphere.
The Role
Due to substantial growth, we are seeking a dedicated Claims Assistant to join our team. The Claims Assistant is a necessary role in the end-to-end management of claims, with the key objective to achieve an exceptional customer experience from lodgement of claim to completion of repairs.
In this role, you will receive comprehensive training and be supported to operate autonomously in a flexible work environment.
A Type Day Will Include:
- Liaising with various stakeholders including homeowners, clients, trades and internal team members.
- Manage customer/client enquiries and provide positive and effective solutions.
- Proactive administrative support to our Building Supervisors
- Professional communication / correspondence, including job updates, emails and reports.
- Monitor and update client portals.
- Project coordination of make safes and low $ value repair projects
Skills and Experience:
We are looking for individuals with:
- Required: 3+ years previous experience in office administration and/or customer service environment.
- An understanding of the insurance/building repair industry would be advantageous but not essential.
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Strong time management skills, including the ability to multi-task
- Ability to work autonomously, in a fast-paced environment
- Positive ‘can do’ attitude, and a willingness to contribute to a high-performing team and culture
- Excellent communication and customer service skills
- Outstanding customer service skills
Ready to Take the Next Step?
If you are ready to advance your career in a dynamic and supportive environment, talk to us today! Apply now and become a key part of our award-winning team.
