Assistant Director, Chief Technology Officer Branch

The IT Service Operations and Management section of the Chief Technology Officer Branch consists of the Service Desk and Service Management teams, we are committed to the delivery and continual improvement of high-quality IT services and support to the AEC and its stakeholders.
The AEC is committed to the APS values of being impartial, committed to service, accountable, respectful, and ethical.
The key duties of the position include
The Assistant Director Service Management is responsible for the day-to-day delivery of IT services to the AEC and its stakeholders, working closely with the Director IT
Service Operations & Management to align longer term plans with agency goals and objectives.
The role is responsible for undertaking very complex and/or sensitive work, under broad direction, utilising expertise across a range of activities relating to IT and operational support.
To excel you'll have:

• Detailed knowledge of and experience in the management of enterprise service management tools and capabilities.
• Demonstrated ability to lead and manage staff while developing capabilities, encouraging career development, and embedding professionalism.
• Sound knowledge and experience in successfully managing and delivering results within time restraints and with competing priorities.
• Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships, including across a geographically dispersed network.
• Proven conceptual and analytical abilities with sound knowledge of change management practices and techniques to enable innovation.
• Demonstrated personal drive and integrity whilst achieving results within legislative and budget parameters.
• The ability to work autonomously and demonstrate a strong commitment to working harmoniously within a team to achieve positive results and support the AEC's strategic direction