Assistant Manager

View Melbourne have an opportunity for a future leader to join the team and deliver memorable guest experience at the hotel. In short we are looking for a customer service champion and an individual who can grow with us. 

The main duties and responsibilities include but are not limited to the following:

• Leadership of all team members & functionality within the room division and management of operations in the absence of Heads Of Departments
• Ensure guest feedback is recorded accurately and action any service recovery process in a prompt and efficient manner
• Assist reservations team in ensuring hotel bookings are accurately recorded and executed
• Supporting guest service agents with questions posed by guests and taking over from the support staff if any issues arise.
• Understanding what guest expectations are and anticipating problems in order to prevent complaints.
• Helping with guest and group accounts settlement
• Actively contribute towards reaching agreed hotel targets and objectives

More About You

• With a minimum experience of 1 year you will enrich the creation of ultimate memorable moments for the guests who are at the heart of everything we do
• You feel excited when all your tasks are completed as you possess excellent time management skills and you are highly organised
• Engaging leadership style that articulates the team work while working shoulder to shoulder
• You are a self-motivated person and nothing drives you harder than challenging the process
• Your grooming and personal presentation sets you apart from the herd
• Enjoy working a flexible roster including shift work, weekends and public holidays