Assistant Manager – Application Transformation, Ics Acquisition

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex. 

As project managers within the acquisition team, we play a major role in building digital assets and experiences with customers and prospects which will hopefully lead to many more experiences along the way. Here, creativity and inspired innovative ideas to drive personalised experiences leading to a great connection is what we know drives tangible business results. 

International Card Services delivers unique products and services to our card members that create unparalleled value and sustainable growth, in a customer centric, collaborating and highly energetic work environment.

How will you make an impact in this role?

The position reports to a Senior Manager digital transformation and will be responsible for delivering projects which support our digital acquisition strategy. Key to this role will be project management, drive to innovate and change and analytical skills to be able to identify new opportunities to explore for our roadmap.

The ideal candidate for this exciting and important position will have a strong understanding of stakeholder management, a customer-first mindset, be flexible and be able to operate in a dynamic culture (sometimes with little direction).

Some of the projects within our remit is to automate processes which are manual, understand the laws surrounding onboarding including AML / KYB / KYC in order to identify solutions which will improve customer experience.

The core required competencies and experience for the role include:

• Internal Stakeholder Management: Socialising and briefing of projects and new initiatives to tech, sales, servicing, product, risk, legal and compliance teams
• Campaign tracking and development: Collating, interpreting and presenting results, soliciting and incorporating feedback, and identifying and implementing opportunities for improved effectiveness of activity
• Project Management: Tech and Agency briefing, timeline management, feedback coordination, approval processes, asset deployment and testing

Minimum Qualifications,  The ideal candidate should be:

• A customer-first individual: highly attuned to the customer experience in the development of activity, creatively and analytically seeking new ways to exceed expectations
• An organised and detail-oriented co-ordinator, with the skill and resilience to be able to keep projects on track and escalate as needed
• Innovative thinking with a passion for what you do and proud of what you deliver in order to make a difference.
• A confident communicator who is comfortable and active in promoting the team’s priorities and achievements with internal and agency stakeholders
• A positive, energetic and inquisitive team member who is keen to contribute to a strong, fun and supportive team culture, and to the ongoing evolution of its activities
• Understanding of reporting and obtaining insights from data from our various platforms in order to continue to grow our roadmap
• High level of Microsoft office and in particular excel analysis skills, an advantage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.