Assistant Manager - Food & Beverage Outlets

About you 

We are looking for an experienced and professional individual with a desire to develop your career in the F&B/resort environment.  You will demonstrate a real passion for all things F&B, with the ability to lead and motivate your team and create exceptional experiences for our guests. You will be leading the daily operations in a hands-on role.  

About us

With approx. 300 employees, Fairmont Resort Blue Mountains is an employer of choice and one of the largest and most desirable hospitality companies in the region with opportunities for all. 

Our resort vision is to is to be the ‘go to’ resort in the region providing outstanding guest experiences and our mission within Food & Beverage aligns with this – as we strive to create locally sourced, sustainable and personalised Food & Beverage experiences. 

Fairmont Resort Blue Mountains is home to multiple F&B outlets each with an individual character and service offering and provides ‘destination’ dining experiences for locals and guests alike to get a flavour of the Blue Mountains.

Joining our resort, in the role of Assistant Manager, Food & Beverage Outlets you will bring your F&B talent and flair to contribute to creating exceptional and personalised experiences for our guests in each of our F&B outlets and in our Conference + Events spaces.

You will also be playing a key part in delivering this vision all whilst developing and enhancing your own career with a global hospitality leader.

Set in the picturesque Blue Mountains with views of the Jameson’s valley, the Multi-Award-winning Fairmont Resort and Spa boasts 224 rooms, 8 Food and Beverage Outlets, a large Conferencing and Events department, 18-hole golf course, multiple family and wellness facilities, a 16 room Day Spa, Blue Mountains Ice-Skating Rink as well as ongoing developments 

About the opportunity

Reporting to the Food and Beverage Manager, and working closely alongside the F&B leadership team, you will support Food & Beverage operations at the resort by leading from the front in Food and Beverage outlets and C&E Functions

You will ensure all outlets provides the highest standard of service and that all team members are motivated to provide a warm genuine welcome to guests, anticipate their needs and go above and beyond to create memorable moments. 

In a role where truly no two days are the same, you will have the opportunity to be involved in:

• Managing operational service F&B outlets ensuring all outlets provide the highest level of guest and customer service in line with outlet character, procedures and standards
• Leading, motivating and coaching team members to develop F&B knowledge and service delivery, escalating any concerns to Assistant F&B Manager and/or Talent & Culture as needed
• Training and developing team members to provide the best F&B service they can and to enhance their hospitality experience and career
• Working with the Assistant F&B Manager to drive F&B outlet performance by contributing to resort vision, managing costs, identifying, and increasing revenue opportunities, and develop and implement continuous improvement 
• Contributing to the development of department procedures aligned with Accor and Resort policies, current legislation and regulations and F&B best practice
• Contributing to rostering with consideration to payroll budgets and manning guide
• Work cohesively with other key departments such as Front Office, Conference and Events Operations, Sales teams, and Kitchen to ensure seamless service delivery to all guests
• Enhancing and applying your knowledge and understanding of legal compliance, SOP’s, WHS, modern award framework and national employment standards

About You

• Experience of working in a supervisory/Assistant Manager role in full table service al a carte restaurants or hotels preferably within a 4.5 – 5-star venue 
• Friendly, professional and engaging manner with the ability to remain calm, positive, and level-headed during peak service periods dealing with any issues that may come your way
• Experience in leading, coaching and training a team and handling any issues sensitively and confidentially in line with resort procedure and values
• Working knowledge of the latest food and wine trends
• A hands-on operational leader with the ability to lead, coach and motivate a team
• Current Responsible Service of Alcohol qualification
• Flexible and available to work shifts, including nights, weekends, public holidays over a 7-day roster
• Desire to create an amazing experience for each guest and the ability to motivate and engage team members to achieve this
• Have an eye for detail and venue presentation ensuring impeccable cleanliness and good repair of the outlets addressing and rectifying any discrepancies
• Impeccable grooming and presentation to lead the team by example

What we can offer

Work with an amazing, professional and dedicated team within a supportive environment with a strong focus on your training and development.  In addition to a competitive wage, you will receive car parking, uniform or dry cleaning of your business attire, rewards vouchers, service recognition, use of the resort gym, pool and ice-skating rink, discounted accommodation worldwide, and access to several partner companies.

Flexible working arrangements are also available to be discussed for the successful candidate.

You will also be joining a company with over 4,000 hotels worldwide. This role will offer great personal development and career opportunities being part of the largest hotel network in Australia.  

• Competitive remuneration package
• Access to worldwide benefits through ACCOR
• Resort Specific Benefits such as onsite parking, duty meals, team member discounts, laundered uniform
• Career opportunities across the ACCOR network

Apply today – We would love to hear from you!