AddressG’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.
Discovery Parks, Fraser Street in Hervey Bay is located a short stroll to the ocean. This subtropical 8 acre property offers Deluxe safari tents, a range of deluxe and superior cabins, powered and ensuite caravan sites. The great facilities on offer ensure this property is busy throughout the year with many guests returning on a regular basis.
About the RoleThis role offers a unique opportunity to join a dynamic team, ensure exceptional guest experiences, and contribute to the success of our growing business.
Your responsibilities will include but are not limited to:
- Assist in day-to-day operations of the property, including attending to after hours call outs
- Front office operations including guest check in/out, reservations and account reconciliation
- Provide an exceptional guest experience, responding promptly to guest enquiries
- Support and motivate the team, fostering a positive work environment
- Ensure compliance with health, safety requirements, maintaining a safe and secure environment for guests and staff
- Assist in marketing efforts to attract new guests and promote the park's amenities and services.
- Build positive relationships with guests and local communities
We are looking for an individual who can contribute to the smooth running of the park and who has the ability to lead park operations in the Manager's absence.
- Demonstrated skills and experience in hospitality/accommodation management
- Experience in team leadership, training and development
- Strong computer skills with experience with RMS or similar reservations systems
- Excellent communication and interpersonal skills, with a customer-centric approach
- A flexible attitude to work, and work hours (including weekends and after hours)
- Genuine passion for delivering exceptional Guest experience
- Competitive salary, super, accommodation, and utilities included
- Quarterly and annual bonuses
- Professional growth opportunities
- Discounts on accommodation at over 300 G'Day holiday parks
- Service recognition awards
- Employee Assistance Program
Discover what matters - APPLY NOW! Please have your cover letter and resume together in one file ready to upload.
Before receiving a job offer, candidates must consent to a Federal Police Clearance for criminal records. Additionally, a valid Working with Children's Check specific to your state is required.
This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.
