Assistant Practice Manager - General Practice

Responsibilities including but not limited to:

Business Planning

• Determine annual business goals in consultation with the Practice Principal/Owners. 
• Develop and implement strategies for achievement of practice goals.
• Provide regular reports on business performance in relation to the budgets, business plans, and business goals
• Undertake regular risk assessments in the areas of financial services, human resources, facilities, clinical services and patient services.
• Review all significant events/incidents, near misses or mistakes in accordance with practice procedures and in consultation with the Practice Principal/Owners where required.
• Maintain responsibility for handling all internally or externally generated grievances to resolution.
• Develop and maintain the practice’s emergency response plan and Accreditation.

Human Resources

• Recruitment, development and management of non-clinical practice staff to ensure high performance and continuing professional improvement. 
• Leadership and management including team building, delegation of tasks and conflict resolution.

Quality Improvement Leadership

• Take leadership in reviewing and improving practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement. 
• Actively encourage engagement and participation of other members of the practice team in quality improvement opportunities.
• Maintain a quality improvement plan that is regularly reviewed and feedback presented to the practice team. 

Equipment and Software and Data Security

• Maintain primary responsibility for the practice’s electronic systems and computer security, in consultation with our external IT contractor, including:
• Maintaining computer hardware and software 
• Scheduling maintenance and upgrades of equipment
• Educating the practice team about data security and the need to follow the practice’s security protocols and policies
• Monitoring all members of the practice team to ensure they are following the practice’s security protocols and policies.
• Prepare recommendations for the purchase of capital equipment when required. 

Compliance

• Maintain awareness of current and new legislation to ensure the practice is complying with all statutory and regulatory obligations including industrial and employment law, workplace health and safety. requirements, privacy obligations and taxation responsibilities. 
• Ensure relevant personnel are kept informed and changes are made to systems and procedures as required. 
• Ensure practice complies with all contractual obligations. 

Expected behaviours and personal attributes 

• Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
• Excellent interpersonal and communication skills, both written and verbal.
• Always be well-presented, friendly, courteous and obliging. 
• Represent the practice in a confident and positive manner at all times. 
• Undertake all duties in a diligent manner, with honesty and integrity, 
• Maintain absolute confidentiality regarding patient and practice information.
• Have a vigilant attitude to accuracy, being prepared to double check as necessary.
• Ability to work cooperatively and independently.
• Ability to prioritise and organise, with attention to detail.
• Demonstrate commitment to ongoing professional development.
• Familiarity with Pracsoft / Medical Director is highly desirable
• Must have Medicare item billing knowledge - MBS items
• Understand Workcover requirements, billing and responed to insurance and Lawyer request. 
• Proficiency in Microsoft Office products and experience with Electronic Health Records (EHR)