Address
Form of workWe are looking for an excellent and organised individual who has skills in admin as well as training staff, where you will be working at our the Medical Clinic in Sandringham, reporting to our Practice Manager.
Part-time (4 days) or Full-time
- Weekdays
- Ongoing career support and mentoring
About Us
Bluff Road Medical (BRM) is a GP-owned and operated purpose-built medical centre located in Sandringham, Melbourne. Our highly respected team of doctors offer a wide range of high-quality medical services conveniently under one roof: including skin cancer screening, travel medicine, and much more. Our mission is to provide patients with a comfortable environment to communicate their concerns, to promote preventative medicine and to support chronic disease management.
You can learn more about us by visiting our websites
https://www.bluffroadmedical.com.au/
A Career With Us
We value our people, recognising well-being as a priority. We are an inclusive and caring group who pride ourselves on our expertise in supporting the wellbeing and mental health of individuals in our community.
What we offer:
- A commitment to employee health and well-being, and team building activities.
- Flexible work environment with a friendly, compassionate team with a passion for customer care.
Our Opportunities
We are looking to grow our team and are excited to be recruit a dedicated individual who will help with the patient facing side of the clinic (from complaint management, rostering breaks, problem solving questions, etc) as well as helping with reconciling the banking each day, following up doctor requests and work from the Business Manager or Directors, etc and to help support new staff and the team.
You will work as part of an administration team providing phone, onsite reception, customer service and administrative assistance. You will be part of our excellent team of administrative staff who take care of our patients concerns with efficiency and a smile, ensuring our patients feel welcome and listened to regardless of the complexity of the requests. Also having customer service as a top priority whilst work efficiently in a fast-paced administrative role both over the phone and face to face. Additionally, general administration duties including data entry, diary management, file and document management, and refer patient requests inside appropriate systems.
About You
Ideally, you will:
- Have experience working in a customer service position (existing medical reception or nursing experience highly advantageous)
- Be Tech Savvy
- Experience managing a high volume of patient calls with an excellent phone manner
- Be a strong communicator who can positively engage with people
- Be resilient and able to deal with distressed patients on occasion
- Be able to multi-task and prioritise to manage daily tasks
- Have high attention to detail and the ability to produce accurate work
- Be comfortable working in a dynamic environment
- Work well in a small team environment
- Demonstrate sound administrative skills and confidence using Microsoft Outlook and practice management software (we use Best Practice).
We are looking for someone with an ethical practice and commitment to our patients. We promote a positive and supportive workplace culture, and help coordinate impactful work.
Are you interested in joining us and are ready to make a significant contribution to our growing team?
Then apply now with a CV and Cover Letter (detailing your available four days if not able to work full time and hourly rate of pay expectation)
