Automotive Service Advisor

Experienced Senior Vehicle Service Advisor

Cairns, Far North Queensland, Brisbane Queensland, Sydney NSW, Melbourne VIC, Adelaide SA, Perth WA.

Experienced Service Advisor with current dealership experience encouraged to apply.

$7,500 Combination Sign on & Retention Bonus

Our client is a multi-Franchise New Vehicle Dealership with a dedicated Service Centre providing all levels of servicing to their loyal customers. 

Their multi award-winning Service Department experiencing solid growth with numerous improvements to their service process. We now need to add an Experienced Service Advisor to their great service team.

If you enjoy dealing with the public and are wanting a career within a stable company with an expanding customer base, then joining us as an Experienced Service Advisoris perfect for a person passionate about the automotive industry.

You will have at least 2 years’ experience as a high performing Service Advisor with exceptional sales skills and 5 Star CSI/NPS scores to support your experience. You may already have extensive professional knowledge of the workings of the modern car and are wanting to ‘come off the tools’ or you could be an enthusiast and a quick learner. This role is the bridge between being a technical specialist and a sales professional and many great sales careers have started in this role. 

About the role.

As a Service Advisor you are a key member of the service team, your role is to make the service processes for our loyal clients as simple and quick as possible from the first contact to delivering the serviced vehicle back to the customer. 

To excel in this role, you need a combination of good administrative skills, attention to detail have great time management skills and the confidence to communicate with a wide range of people.

Specifically, the job involves,

• Booking clients in for service or repairs
• Communicating with the technicians and workshop controller to establish the extent of work required and liaison with our parts team on parts availability.
• Prepare pricing estimates of service repair orders.
• Communicating with customers to explain the work involved, gain their approval to proceed and provide regular updates on the progress of their vehicles.
• Dealing with Service Warranty Claims
• Working through paperwork to ensure we are complying with Manufacturer Procedures
• Working closely with the Service Manager and the Workshop Controller to ensure all jobs are completed in a timely manner.
• Working through customer concerns
• Banking and some basic administration duties
• Assisting with training of junior Service Advisors

This is your opportunity to remodel your career, while working in the automotive environment you have always wanted to be in!

 SO, WHAT ARE WE OFFERING TO ENSURE YOUR SUCCESS? 

 $7,500 Combination Sign on & Retention Bonus

Our client is regarded as an employer of choice in Far North Qld. Located in Cairns this multi award-winning Dealership is operating 2 Service Centres in Cairns, one in the CBD the other on the main arterial road coming into Cairns. With increased volume coming through both service centres, now is the time to add to their already successful team of advisors providing exceptional products and service to their many loyal customers.

Hours of work - 7.30am to 5:00pm Monday to Friday.

Remuneration package – Salary $75000 per year + weekly and monthly incentives based on gross target achievements and CSI/NPS KPI’s

Drive Vehicle with Fuel Card.

Yearly On Target Earnings $95,000 - $115,000.

Assistance with relocation is available for the successful applicant. 

High Quality, Personalised and Market Specific Training

Our client enjoys a high level of training support from its brand partners in Australia and has an absolute commitment to training. They have a multilevel and structured approach to training, as they are genuinely focused on the professional development of all staff. They conduct regular in-house training sessions, supplemented by factory specialist trainers for advanced sales and service development. 

They engage with manufacturers to provide high level of Service Advisor specific training to give their staff all the tools needed to be successful and provide exceptional customer experience. 

This ensures your understanding of our fantastic range of cars and that you become a real service specialist.

We don’t just make it up as we go – we have a plan for your success.

 A Real Team

We know everyone says this… and here it’s true. We think you will see the difference in our energy and attitude when you met the team. They have a supportive and diverse team who are highly successful, individually and as a group. The service division is led by managers with many years of experience who have been with the company for several years.

There is real cooperation in the team to ensure that all members are as successful as possible. They share the common goal of building a better business and each person’s success is important to us.

Career Options to grow and change.

They offer staff many opportunities to expand and grow within our network including moving between brands or locations, and across all functions of the business. Offering a range of different apprenticeships, professional careers, and training for people who are interested in cars, administration, finance, and technology, and we have excellent programs in place to grow people who choose to have a career with us.

Giving back to the community  

 Our client has a rich history of being involved in the local community and charitable events.

 Along with supporting local sporting clubs and community beneficial programs. They currently support the following organisations,

As one of the major sponsors for Cairns Taipans who are in the NBA and grass roots basketball.

Sponsorship in Cairns Netball, Cairns BMX, Cairns AFL.

Major Sponsor for the City of Cairns Amateur Golf Tournament, and the Survivor Golf Series 

Also, we contribute funds to the local IFYF foster care program, Couch Wellness Centre, and Roland McDonald House.

We are actively involved with VPG and the Cairns Diocese students work experience in the business program. 

Contribute resources and equipment access to the local Tafe campus.

HOW TO PRIORITISE YOUR APPLICATION WITH US:

With a sophisticated and vigorous selection procedure which is managed by Go Recruit Automotive Personnel which starts with an online registration, simply click the APPLY button and submit your covering letter and resume and we will be in contact with you discuss the position and your experience. 

This process ensures that if, we offer you a position in our business, you can plan on building a long-term career with us. We choose our staff very carefully, support them with ongoing training, coaching and career advancement and years later they are still growing with us.

APPLY NOW and enjoy the relaxed lifestyle of Far North Queensland.