AddressPort City Autos, home to Mercedes-Benz, Subaru, LDV, Renault, Used Vehicles, Holden Service and a plethora of quality Used Cars, eagerly seeks an additional Trainee Service Advisor / Service Receptionist to join our busy multi-franchised Service Team in Hervey Bay.
This customer focused role will be positioned within our Service Department at Hervey Bay and will include an array of tasks including but not limited to providing exemplary customer service each and every time to our broad range of customers, providing vehicle quotes, recommendations and updates on repairs and servicing as well as completing a broad range of administration tasks to ensure our dealership is #1 for customer experience!
You will ultimately be the face and first point of contact for our service customers coming into our Service Department and via telephone, therefore you must possess exceptional customer service skills, be a forward thinking, confident in your approach and be professionally presented.
The day-to-day tasks will be responsible for handling all initial inbound calls, walk-in enquiries, providing and assisting with product and service support, making customer bookings and scheduling of vehicles for service and repair.
This is a Trainee position, therefore no specific experience is necessary, however exemplary customer service skills and the ability to clearly communicate would be essential to your success. You will also need to possess exceptional interpersonal and communication skills, strong computer literacy, be punctual and reliable.
As the successful candidate you will be responsible for:
- Delivering outstanding customer experience;
- Achieving customer satisfaction objectives
- Ensuring all inbound and outbound communications are handled promptly and accurately;
- Scheduling customer service bookings
- Maintaining up to date knowledge of relevant brand, product, marketing and procedures relevant to customer enquiries and issues;
- Working with internal departments to negotiate positive solutions for our customers;
- Be able to work as part of a team, provide effective communication; and
The successful candidate will demonstrate:
- Impeccable telephone manner;
- A passion for delivering excellent customer service;
- Exceptional communication skills - written and verbal;
- Good knowledge of Microsoft product suite;
- Fast and accurate typing skills;
- Willingness to ‘learn while you earn’
All training will be provided plus continuous in-house and Manufacturer training are scheduled regularly.
By joining our customer service team you become part of a professional and dynamic department that is the foundation for the company's current and future success. This role is not for someone who just wants a job but it is for someone looking for a career within a customer focused family-owned and operated organisation.
We expect this position to fill fast and we will be conducting interviews promptly. So don't delay, apply today!
Please forward your resume by clicking "APPLY" below to submit your detailed resume and cover letter outlining your previous experience or contact Dylan Stewart, Fixed Operations Manager or Andrew Laing, Dealer Principal on (07) 4194 4*** for a confidential discussion.
Port City Autos is an Equal Opportunity Employer!
