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Form of workAre you a customer service guru? Do you prioritise family? So do we! Build a stable career locally without being away from your loved ones.
Auto Corner is a strong family business operating in Mackay for over 30 years, We are home to Australia's favourite car brands and a team of individuals who love putting people first, being the best at what they do, whilst enjoying the environment they work in.
AUTOMOTIVE CUSTOMER SERVICE ADVISOR
This vital role is to deliver Customer service excellence to our valued customers each and every day when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs.
You will form part of a highly skilled & professional team, and will be provided with ongoing training and support in this role to ensure your success in this ever evolving, and exciting industry.
Experience in this unique & fast-paced role is not a pre-requisite, however knowledge of the motor industry is definitely an advantage.
Responsibilities of this role include:
Greeting customers – focusing on customer experience from first interaction.
Actively listening & actioning the needs of your customers
Scheduling appointments
Providing outstanding communication throughout repair processes
Preparing & delivering quotations
Ordering parts
Providing comprehensive & accurately detailed information to the workshop
Effectively communicating repair/service information to your customer
Maintaining exceptional organisation/follow up for work in progress
General reception duties – phone, email, stationary supplies etc.
Meeting monthly KPI’s as specified by dealership & vehicle manufacturers
An attractive salary including commission structure is available depending on the experience you can bring to this role.
All applicants are required to hold a current class C Drivers Licence.
If this sounds like the perfect role for you, we would love to talk with you.
