AddressMō te tūranga - About the role
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
In this role, you would have the opportunity to:
- Provide exceptional customer experience, meeting the needs of customers across the Retail product set, excluding Home Lending.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Conduct basic analysis of financial information relating to consumer lending.
- Actively participate in and support bank programmes and initiatives.
- Ensure compliance with ANZ and branch policies and procedures.
- Take responsibility to ‘know your customer’ from a risk perspective.
- Demonstrate living the ANZ Values with customers and colleagues.
Whatever the day has in store, you’ll be working with a close knit team that supports each other and celebrates team wins.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: North Lambton Quay
Role Type: Permanent, Part-time
Schedule: Monday – Friday, 10:30am – 5:00pm (32.5hrs)
Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Exceptional customer focus
- Excellent communication and interpersonal skills
- Demonstrated relationship and networking skills
- Sound understanding of compliance
- A positive attitude with a Growth Mindset
- Working knowledge in using different digital channels
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you’ll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and community you need to take the next big step in your career.
We’re a diverse community at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of Aotearoa New Zealand‘s communities. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit www.anz.co.nz/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 63341.
Te Rā Ōtinga - Job Posting End Date
03/05/2024, 11.59pm, (Melbourne Australia)
