Job description
We are looking for a customer service superstar to express interest in Customer Engagement Centre roles, where they will provide phone-based support to our customers. This role is based in Bunbury, with options to work flexibly from home where possible. See yourself in the team:On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment, we are always there for our customers when they need us the most. Your responsibilities: Be the warm and engaging voice of the business that our customers hear when they call inContribute to the teams vision and values whilst adding value to every customers enquiry and interactionReceive inbound calls from customers, offering resolution of the query at first pointProvide customers with information relating to their products, services and transactional informationBe aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business Hours and Training This is a full time position with hours spanning across 7 days a week, from Monday - Sunday, 7am - 10pm. We'll do our best to accommodate your work preferences and availability.We offer 4 - 6 weeks of trainingAre you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin We're interested in hearing from people who have: Customer service skillsStrong computer skills and ability to multitaskAbility to work in a high paced environment and revels in change and feedback to improve performanceRisk Mindset - All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next Customer Engagement superstar and want to learn more, please apply! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
Address
Bunbury, WA
