Base Support Officer

The Role

The South East Zone (SEZ) intends to recruit and create a merit pool, to fill current and future APS5 Base Support Officer (BSO) positions for individuals who can demonstrate experience in service delivery, customer centricity, and administrative functions.

You will be joining a high performing team where you will solve problems and provide services delivery with an engaging can do approach whilst demonstrating a solutions focus through excellence in customer. Whilst we are looking to create a merit pool for all locations, there are two positions available to be filled at Puckapunyal and Fishermans Bend.

This role will suit, if you:

• Enjoy positive and challenging aspects of stakeholder engagement and have a high level of emotional intelligence
• Have the ability to anticipate, plan and coordinate base services, facilities maintenance, asset improvement and integration of products and services
• Enjoy making things happen and are not daunted by the unknown; enjoy a challenge and see these as learning opportunities
• Are adaptable, responding to change in a positive and flexible way.

About our Team

Base Management teams in the SEZ are a part of Service Delivery Division. They provide essential, on the ground services and support to Defence personnel around Australia.

These services could include: estate and building maintenance; project delivery support; land, environment and heritage management; accommodation and housing; transport; waste management; hospitality and catering; cleaning; sport and recreation; safety, security and emergency management.

The SEZ has built a supportive and inclusive culture and we’re proud of the people we work with. We have a strong focus on health and wellbeing and encourage work-life balance.

As an APS 5 BSO, you will have access to:

• A generous remuneration package, including 15.4% superannuation.
• Flexible working arrangements, from start times to working from home arrangements.
• Flextime (see Defence Enterprise Agreement).
• A career pathway with comprehensive study benefits, through various learning & development platforms.
• Christmas stand-down; employees will not be required to use annual leave during end of year shut down.
• One unspecific day off at full pay each calendar year on top of your allocated annual leave balance.

Our Ideal Candidate

Our ideal candidate is someone who puts people first and understands that to achieve results you need an equal mix of emotional intelligence and policy-based communication.

Successful candidates will be able to apply their learned knowledge, to anticipate needs of customers and take initiative in finding appropriate solutions. We can teach the technical stuff.

We’re looking for problem solvers, out-of-the-box thinkers, and energetic enthusiasts.

If you have skills that can’t be taught – you should apply!

Our ideal candidate possesses curiosity, a strong work ethic, and a desire to improve the world around them. 

They will also:

• Follow directive under limited supervision
• Excel in working in ambiguous and rapidly changing environments
• Be self-motivated and organised
• Thrive in a high tempo environment and adapt to changes as they occur
• Have resilience and personal drive
• Manage competing priorities and meet deadlines while maintaining attention to detail
• Be solution and outcomes focussed
• Have sound verbal, written and negotiation skills
• Demonstrate initiative and sound judgement to interpret and apply policy.

Application Closing Date: Thursday 4 April, 2024

For further information please review the job information pack, reference SEG/02398/24 on https://defencecareers.nga.net.au/?jati=013AC521-D754-E319-9719-DA90B9B5CE91.