Billing And Credit Officer

Chandler Macleod is currently seeking an experienced Billing and Credit Officer with electricity industry experience for our client. This role requires a candidate who can effectively handle billing adjustments, process exceptions, and collect outstanding debts while adhering to established guidelines and KPIs.
Key Responsibilities:

• Process exceptions and perform necessary billing adjustments in a timely manner, ensuring compliance with company policies and procedures.
• Prioritize work to maximize cash flow and revenue recovery.
• Monitor outstanding and overdue debts and work with Retailers to facilitate the collection process.
• Identify root causes of workflow exceptions and recommend system and process enhancements to prevent future issues.
• Manage activities related to market compliance, meter data, billing, remittance, and accounts receivable (credit) in accordance with policies and agreements (e.g., Australian Energy Market Operator (AEMO), Retailers, etc.).
• Resolve Retailer enquiries and complaints, as well as Energy and Water Ombudsman SA (EWOSA) cases promptly, accurately, and effectively.
• Process and resolve retailer disputes following market rules and the direction of the Manager or Team Leader.

Requirements:

• Previous experience as a Billing and Credit Officer within the electricity industry is essential.
• Strong understanding of billing procedures and Credit management principles.
• Excellent attention to detail and ability to work under pressure.
• Effective communication skills with the ability to negotiate and resolve conflicts.
• Proficient in using relevant software and systems.
• Working knowledge of Australian energy market regulations and agreements (e.g., AEMO) is preferred.
• Ability to work independently and collaboratively as part of a team.

If you meet the requirements outlined above and are looking for a rewarding opportunity in the electricity industry, please submit your application. Only shortlisted candidates will be contacted.