Billing & Collections Officer

Take the leap and be a part of Telair today!

We are actively seeking a dedicated and vibrant professional to join our Telecommunications Billing Team located in Murrarie. If you are an individual with impeccable communication skills, a passion for customer service, and confidence when it comes to handling collection matters, then you are exactly who we want to connect with! Leverage your proactive nature and strong problem-solving abilities to become a pivotal part of our team as we strive to improve our billing operations and provide outstanding customer service.

The Billing & Collections Officer will manage and execute the organisation's billing and collections procedures, addressing customer inquiries, processing payments, and pursuing outstanding balances. This role involves collaborating with both internal and external stakeholders to maintain accuracy and promptness in accordance with company policies and procedures.

Roles & Responsibilities:

• Active and efficient resolution of customer billing and collections enquiries. 
• Resolve billing discrepancies and handle customer disputes professionally.
• Efficient management of inbound and outbound customer communications.
• Processing of customer payments.
• Management of payment extensions, suspensions, and disconnections.
• Develop and maintain relationships with customers to facilitate timely payments.
• Maintain accurate records of client accounts and interactions.
• Work closely with the internal relevant teams and members to resolve issues in a timely manner.

Qualifications:

• 2+ years experience in Billing and Collections.
• Good understanding of billing and collections processes and best practices.
• Proficient in learning new systems and MS Office.
• Excellent communication and interpersonal abilities, with the ability to work effectively with internal and external stakeholders.
• Good analytical, problem-solving, and negotiation skills.
• Great attention to detail.

At Telair, we offer a work environment that is both fun and supportive. You can expect a tailored induction program to ensure a seamless introduction to our company. We prioritise your professional development and provide ongoing training to keep you updated with the latest industry changes, including the opportunity to earn industry-recognised certifications. Your hard work and achievements will be celebrated with awards and recognition. Our diverse company culture offers more than just a job. As an employee, you'll also receive discounts on NBN services for your friends and family. 

If you have the required skills, have a positive and enthusiastic attitude, and are looking to kick-start your career in a highly dedicated and passionate team, apply now! If you are super keen and would like some more information please feel free to contact **@telair.com.au directly. 

Please note only applicants with cover letters will be considered for the role. Please note this is an office-based role only.