Billing Customer Service Officer

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life. 

This full time, fixed-term (12-months) opportunity are within the Financial Transaction Services (FTS) Team which undertakes the processes of raising invoices for Ambulance Services, debt management, banking, Accounts Payable and patient contact centre. The opportunities are within our Billing Customer Service department. 

About the role 

Reporting to the Team Leader Billing Customer Service, you will be within a supportive team of approximately 30. The overall role of the billing department is to generate an invoice from the patient care record (PCR) provided by our Paramedics and front line clinical care teams. Tasks include: 

• Review presented PCR data for completeness to ensure accuracy and consistency of current and previous customer billing assessment outcomes
• Ensure accurate customer account records are maintained, minimising duplication of customer accounts
• Through your accuracy, ensuring that the correct person/ entity is billed for the service provided
• Assist with review of prior PCRs processed for reallocation (including liaison with relevant stakeholders) to correct billing outcome
• Identify inconsistencies or deficiencies in PCR data presented for present and/or previous customer billing outcomes for review by management team
• Maintain accurate records and confidentiality of customer account details compliant with record management, data security and privacy legislation 

About you 

Whilst we would like you to have experience within a billing/invoicing environment, ‘you' are what we are looking for. We want a person who aligns, believes, and lives the culture and values we have in our team. You will naturally care about the accuracy of your work with high attention to detail and quality control. You will be professional with a sound judgement to ensure matters of a confidential or sensitive nature, which you will be exposed to, are handled appropriately and diplomatically. 

We encourage you to apply if you also have: 

• Experience working in financial data entry, billing, or accounts receivable department
• Proficient data entry and billing assessment skills with an ability to meet performance output and accuracy targets
• Intermediate competence level with Microsoft Office including Excel and Word
• Ability to work both independently with minimal supervision and effectively as part of the wider team 

Working at AV 

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountable, Respect and Excellence to life at AV, we want to hear from you! 

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct and Police Checks. 

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

This position is graded at Administration Band 2 under the Ambulance Victoria Enterprise Agreement (AVEA) 2020.

How to apply 

Your application will form an integral part of the selection process and should be of a high quality including: 

• Cover letter detailing your experience in billing/finance, what has interested you in applying for the position and why you feel that you align with our values and culture
• Current resume 

Applications must be submitted by 11.59pm on Wednesday 21 February 2024 by clicking ‘apply'. Applications must be submitted via the AV Careers website https://careers.ambulance.vic.gov.au/ to be considered. Emailed applications will not be accepted.  

Refer to the ‘Applying for a position with Ambulance Victoria' document for further information. For any queries, please email ***********@ambulance.vic.gov.au or contact us on 03 9840 3***. 

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.