Bistro / Restaurant Manager | All Seasons Resort Hotel Bendigo

The Venue

The All Seasons Resort Hotel Bendigo has proudly been one of Bendigo’s favourite hospitality venues for over 50 years and remains committed to being proudly local! It is the perfect destination for those seeking a premium experience with a friendly and personalised service. The hotel features an impressive 77 accommodation rooms, 11 conference and events rooms, Gaming Lounge, TAB facilities, a sports bar and last but not least, a large quality bistro serving great value and quality food. 
 

What’s on offer
A rare opportunity has opened up at the All Seasons to lead our customer focussed team across all matters of the dining experience. We are seeking a highly skilled, ambitious and aspirational leader to drive and enhance the customer experience within the food portion of our business. Your previous role/s have demonstrated high levels of customer engagement, delivering exceptional standards and experiences within a large scale, lively environment.

Reporting directly to the hotel’s Venue Manager, your main responsibility will be managing the day-to-day operations of the customer experience journey within a high-volume dining operation. Key accountabilities include leading a well-structured and enthusiastic team, whilst motivating and driving service excellence. This will be achieved through effective hands on leadership, staff induction, training, support and development.
 

 This role will require you to have:

• Strong knowledge and experience as a leader in a large food operation
• Ability to effectively lead a large & diverse team
• Strong interpersonal & communication skills
• Passion for customer service & authentic care

You will be responsible for:

• Recruitment, induction, training, and development of FOH Bistro staff
• Developing an ambassador approach to a customer experience culture within an established team
• Supporting and maintaining the company’s core values and behaviours within the business
• Developing processes to address customer feedback whilst being an ambassador of excellent customer experience to ensure customer loyalty and satisfaction
• Working with the Management team to implement and manage operational expectations, training standards and policies
• The management of systems that support venue standards and customer experience.
• Organisation and coordination of promotional activities that support business strategies
• Maintaining Workplace Health & Safety standards and necessary reporting

The successful candidate will hold:

• A current RSA (Victorian)
• Current First Aid Certificate (preferred)

All Seasons Team Promise 

At All Seasons, we're devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that you feel enriched, empowered and valued. Our commitment is to the betterment of people – be it supporting our staff to thrive and develop in their careers, or enriching the communities we operate in and the customers we serve.

With a current base of 1000+ dedicated people and ongoing progression as a wider Group, we offer a culture based around 3 key values;

• CARE in understanding others and recognising & rewarding great behaviour.
• COLLABORATING knowledge, experience and successes across a unified team.
• COURAGE to think innovatively and share your passion for hospitality.

 Enjoy the benefits of the All Seasons 

• A surplus of training programs suited to all interests and needs designed to stay abreast of industry changes, regulatory conditions and leadership expertise.
• Diverse portfolio of 30+ hotels across NSW and QLD provides unparalleled growth opportunities.
• Clearly defined career progression pathway

If you feel you are an extraordinary ambassador for our culture and values, and believe the customer experience lies at the forefront of everything you do, we can offer you unprecedented career opportunities within our highly experienced and dedicated team. Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in the values driven environment.